Alexia Mora
Chula Vista,CA
Summary
Dedicated and safety-conscious professional with a proven track record in site supervision, customer service, and team coordination. Committed to ensuring compliance with safety and quality standards, fostering productive team environments, and supporting efficient project execution. Bilingual in English and Spanish with strong leadership, organizational, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Site Lead
ABM Industries
04.2024 - Current
- Oversee day-to-day site operations, including task delegation, staff supervision, and performance management.
- Ensure operational goals are met through effective leadership and teamwork.
- Maintain positive client relations, and uphold service quality standards.
- Foster a productive and motivated work environment.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
Site Supervisor
ABM Industries
02.2023 - 04.2024
- Oversaw personnel safety and efforts at work site.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Resolved employee issues, and coached team members to ensure task completion.
- Promoted a team-oriented culture, and upheld safety and operation protocols.
Digital Shopper
Walmart
01.2020 - 02.2023
- Tracked substitutions and informed customers of changes.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
- Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
Customer Service Representative
Walmart
11.2019 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Walmart
09.2019 - 11.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hilltop HighSchool
Chula Vista, United States 05.2001 -
Skills
Bilingual: English & Spanish
Leadership & Team Supervision
Conflict Resolution & Communication
Task Delegation & Scheduling
Costumer Service & Client Relations
Problem Solving & Decision Making
Training & Development
Time Management & Organization
Timeline
Site Lead
ABM Industries
04.2024 - Current
Site Supervisor
ABM Industries
02.2023 - 04.2024
Digital Shopper
Walmart
01.2020 - 02.2023
Customer Service Representative
Walmart
11.2019 - 01.2020
Cashier
Walmart
09.2019 - 11.2019
High School Diploma -
Hilltop HighSchool
05.2001 -
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