Alexia Jefferson
Columbus
Summary
Experienced in inventory management and stock replenishment, ensuring optimal product availability to meet customer demand. Implemented streamlined procedures that enhanced inventory accuracy and reduced discrepancies, contributing to improved service efficiency. Trained and mentored team members, fostering a collaborative environment that enhanced overall team performance. Demonstrated strong customer engagement skills by assisting customers in selecting products and resolving inquiries effectively, reinforcing brand loyalty.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Stock Manager
Nespresso Boutique
Columbus
10.2025 - Current
- Coordinated inventory management processes, ensuring optimal stock levels to meet customer demand and enhance service efficiency.
- Trained and mentored new team members, fostering a collaborative environment that improved team performance and workflow.
- Implemented streamlined stock replenishment procedures, reducing stock discrepancies and improving overall inventory accuracy.
- Assisted in crafting visually appealing product displays, enhancing customer engagement and driving sales in the boutique.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
Sales Associate
Pandora Jewelry
Columbus
12.2024 - Current
- Assisted customers in selecting jewelry pieces, enhancing their shopping experience and fostering brand loyalty.
- Maintained inventory accuracy by organizing merchandise and conducting regular stock checks, ensuring optimal product availability.
- Collaborated with team members to achieve sales goals, contributing to a positive and motivated work environment.
- Provided detailed product knowledge to customers, facilitating informed purchasing decisions and boosting overall sales performance.
- Trained new associates on customer service protocols and sales techniques, enhancing team effectiveness and productivity.
- Resolved customer inquiries and complaints promptly, reinforcing brand reputation through effective problem-solving and communication skills.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Team Lead
Saks OFF 5TH
Columbus
07.2024 - 10.2025
- Led a team in executing daily operations, ensuring efficient inventory management and customer satisfaction during peak hours.
- Developed training materials and conducted onboarding sessions for new team members, enhancing overall team performance and cohesion.
- Streamlined communication between departments, improving workflow efficiency and reducing response times for customer inquiries.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Department Manager
H&M Hennes & Mauritz
Columbus
05.2022 - 06.2023
- Managed daily operations, ensuring team compliance with visual merchandising standards to enhance customer shopping experiences.
- Coordinated inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
- Trained and mentored new staff, fostering a collaborative environment that supported team productivity and morale.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
Arts Human Services - Health And Human Services
Ultimate Medical Academy
Clearwater, FL 01.2025 - 03.2026
Skills
- Inventory management
- Stock replenishment
- Visual merchandising
- Customer engagement
- Team leadership
- Customer service
- Communication skills
- Active listening
- Product knowledge
Languages
English
Professional
Timeline
Assistant Stock Manager
Nespresso Boutique
10.2025 - Current
Arts Human Services - Health And Human Services
Ultimate Medical Academy
01.2025 - 03.2026
Sales Associate
Pandora Jewelry
12.2024 - Current
Team Lead
Saks OFF 5TH
07.2024 - 10.2025
Department Manager
H&M Hennes & Mauritz
05.2022 - 06.2023