ALEXIA JIMENEZ
Edwards,CA
Summary
Highly organized and detail-oriented administrator with a strong attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Resourceful and adaptive with expertise in customer relationship management, editing, and general office processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Administrator Support
MHSystems, INC.
Edwards, CA
06.2023 - Current
- Organized and maintained filing systems, including electronic databases and records.
- Controlled access to restricted areas within the site through issuing visitor badges.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Customer Service Liaison
FixMyCar/Goodhood
Ann Arbor, MI
08.2022 - 06.2023
- Developed customer service procedures, policies, and standards.
- Maintained accurate records of customer inquiries and transactions.
- Coordinated the resolution of problems between customers and departments within the organization.
- Assisted customers with account setup, payment processing, billing questions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Outbound Call Center Agent
Great Resort Vacations
Draper, UT
08.2021 - 08.2022
- Maintained records of customer interactions, transactions, comments and complaints.
- Provided timely feedback to supervisors on call volume and quality performance.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
Customer Service Representative
Edwards AFB Exchange
Edwards, California
06.2021 - 08.2021
- Provided primary customer support to internal and external customers.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
Assistant Manager
Stage Stores
Hondo, Texas
04.2017 - 07.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies, interviewing over 300 people overall.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Education
Certified Billing Coding Specialist -
National Healthcareer Association
11-2022
Associates - Liberal Arts
Southwest Texas Junior College
Uvalde, TX05.2016
High School Diploma -
Hondo High School
Hondo, TX05-2014
Skills
- File System Administration
- Classified Information Control
- Documentation Review
- Database Entry
- Client Relations
- Account Monitoring
- Clerical Support
- Multi-Line Phone Proficiency
- Editing Skills
- Security Awareness
Certification
- Certified Billing and Coding Specialist
- Secret Security Clearance
Accomplishments
- 2017 Associate of the Year in recognition of outstanding performance - STAGE Stores
- Awarded Associate of the Quarter on numerous occasions - STAGE Stores
- Recognized record-holder for most qualified appointments scheduled - Great Resort Vacations
- Remained the only employee after massive downsizing event - FixMyCar/Goodhood
References
References available upon request.
Timeline
Security Administrator Support
MHSystems, INC.
06.2023 - Current
Customer Service Liaison
FixMyCar/Goodhood
08.2022 - 06.2023
Outbound Call Center Agent
Great Resort Vacations
08.2021 - 08.2022
Customer Service Representative
Edwards AFB Exchange
06.2021 - 08.2021
Assistant Manager
Stage Stores
04.2017 - 07.2020
Certified Billing Coding Specialist -
National Healthcareer Association
Associates - Liberal Arts
Southwest Texas Junior College
High School Diploma -
Hondo High School