Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Alexia Johnson

New City,NY

Summary

Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Overview

7
7
years of professional experience

Work History

Social Media Manager

NJV & Associates
01.2024 - Current
  • Manages social media accounts, scheduling and monitoring posts
  • Engages with followers and responds to comments/messages in a timely manner to foster positive customer relationships
  • Manages multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosts engagement rates with the creation of compelling and visually appealing content.

Bartender

Chili’s Bar & Grill
04.2019 - Current
  • Crafts and serves a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar
  • Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system

Head Server/Trainer

Chili’s Bar and Grill
01.2019 - Current
  • Manages a team of servers, providing guidance and support to ensure exceptional customer service
  • Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
  • Collaborates with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
  • Develops and maintains relationships with regular guests, resulting in increased repeat business

Certified Shift Leader

Chili’s Bar and Grill
03.2020 - 04.2024
  • Oversaw all aspects of bar operations, including inventory management, staff scheduling, and customer service
  • Ensured compliance with all health codes, safety regulations, and licensing requirements at all times
  • Implemented efficient cash handling procedures that reduced discrepancies
  • Resolved customers complaints or concerns promptly and effectively
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Head Archery Instructor

Deerkill Day Camp
06.2019 - 08.2020
  • Demonstrated professionalism and expertise always, instilling confidence in parents and students alike that they were receiving top-notch instruction from a qualified instructor.
  • Maintained clean, safe and secure archery range to reduce injuries or illnesses.
  • Responsibilities included having perfect attendance for 10 weeks, late nights for events, building my own curriculum, keeping inventory, and ordering parts, etc.
  • Delivered individualized support to children with special needs including emotional, behavioral, and developmental disorders

Service Department Valet

Premier Parking Enterprise at Rockland Nissan
11.2019 - 03.2020
  • Provided exceptional valet service to guests ensuring a positive and memorable experience
  • Efficiently parked and retrieved vehicles in a timely manner, maintaining a smooth flow of traffic
  • Adhered to all safety protocols and procedures while operating vehicles in various weather conditions
  • Resolved customer complaints or issues promptly and professionally, ensuring guest satisfaction at all times
  • Trained new valet staff on company policies, procedures, and customer service standards
  • Performed routine maintenance checks on assigned vehicles to ensure they were in optimal condition for guest use

Education

Associates Degree - Psychology

Rockland Community College
Suffern, NY
01.2024

High School Diploma -

Clarkstown North Senior High School
New City, NY
01.2017

Skills

  • Hospitality Experience (7 years)
  • Certified in CPR, AED, First Aid & Food Handling
  • Teamwork & Collaboration
  • Advanced in Microsoft (Docs, Spreadsheets, Excel, Outlook) and POS Systems
  • Leadership
  • Communication
  • Time management
  • Resolving conflicts
  • Social media management

Awards

Volleyball Captain, Step Team Captain, Track & Field Captain for Junior and Senior Year

Timeline

Social Media Manager

NJV & Associates
01.2024 - Current

Certified Shift Leader

Chili’s Bar and Grill
03.2020 - 04.2024

Service Department Valet

Premier Parking Enterprise at Rockland Nissan
11.2019 - 03.2020

Head Archery Instructor

Deerkill Day Camp
06.2019 - 08.2020

Bartender

Chili’s Bar & Grill
04.2019 - Current

Head Server/Trainer

Chili’s Bar and Grill
01.2019 - Current

Associates Degree - Psychology

Rockland Community College

High School Diploma -

Clarkstown North Senior High School

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