Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ALEXIA JONES

SALES DEVELOPMENT REPRESENTATIVE
New Haven
ALEXIA JONES

Summary

Sales professional with background in lead qualification and client outreach. Expertise in identifying potential clients and nurturing relationships, driving team success and adaptability to changing demands. Reliable collaborator who excels in communication and problem-solving.

Overview

7
years of professional experience

Work History

Trident BPO

Sales Development Representative
08.2022 - 04.2025

Job overview

  • - Qualified an average of 15+ leads per day using CRM tools and scheduled 8–10 consultations weekly
  • - Responded to inbound inquiries within 1 hour, improving response rate by 25%
  • - Performed outbound cold calls with a conversion rate of 12% to booked consultations
  • - Tracked all interactions and updated CRM daily with 100% accuracy
  • - Collaborated with sales and project management teams to ensure smooth customer handoff

Phone Animal LLC

Inbound Sales Representative
12.2021 - 06.2022

Job overview

  • - Handled 50+ inbound calls daily, meeting or exceeding performance targets by 10–15%
  • - Increased customer conversion rates by 20% through tailored sales scripts
  • - Maintained a 95% call quality rating through consistent communication and compliance

Centerfield Media

Sales Expert (AT&T; Campaign)
01.2020 - 11.2021

Job overview

  • Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
  • Upsold products and services leading to a 30% boost in monthly sales figures
  • Resolved customer complaints within 24 hours, reducing churn and improving retention
  • Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.

Financial Services

Customer Service Agent
11.2017 - 10.2018

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business with a 95% satisfaction rate
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Holy Childhood High School

High School Diploma from Arts & Communication Studies

University Overview

Skills

  • - Lead Qualification & Follow-Up
  • - CRM Management & Data Entry
  • - Inbound/Outbound Communication
  • - Appointment Scheduling
  • - Cold Calling & Call Scripting
  • - Time Management & Organization
  • - Strong Written & Verbal Communication
  • - Self-Motivated & Goal-Oriented

Timeline

Sales Development Representative
Trident BPO
08.2022 - 04.2025
Inbound Sales Representative
Phone Animal LLC
12.2021 - 06.2022
Sales Expert (AT&T; Campaign)
Centerfield Media
01.2020 - 11.2021
Customer Service Agent
Financial Services
11.2017 - 10.2018
Holy Childhood High School
High School Diploma from Arts & Communication Studies

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