Alexia Joyner
Evansville,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges. Devoted to giving every customer a positive and memorable experience!
Overview
4
4
years of professional experience
Work History
Medication Management Office Assistant
Ascension St. Vincent
Evansville, IN
02.2024 - Current
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered telephones, directed calls, and took messages.
- Managed daily office operations and maintained a clean and efficient workspace.
- Developed organizational filing systems for confidential customer records and reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Customer Service/Airport Ramp Agent
American Airlines
Evansville, IN
11.2021 - 02.2024
- Participated in regular safety drills and training sessions.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Operated heavy equipment such as tugs, loaders, belt loaders, conveyor belts.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Resolved issues related to misplaced or lost baggage.
- Provided assistance to disabled passengers when boarding and exiting the plane.
- Generate passenger flight itineraries, conducting rebookings when necessary.
ICU Patient Care Technician
Deaconess Midtown Hospital
Evansville, IN
03.2021 - 10.2021
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Restocked unit frequently with necessary medical supplies.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Recorded patient conditions and vital signs before and after medical operations.
- Coordinated patient preparation for morgue transfer as required.
- Provided consistent care for COVID patients when families were unable to be present.
Education
Associate of Applied Science - Science And Arts
Wabash Valley College
Mount Carmel, IL05-2020
High School Diploma -
North High School
Evansville, IN05-2018
Skills
- Office operations
- Task prioritization
- Customer service
- Multitasking
- Problem solving
- Time management
- Communication skills
- Patient care
Timeline
Medication Management Office Assistant
Ascension St. Vincent
02.2024 - Current
Customer Service/Airport Ramp Agent
American Airlines
11.2021 - 02.2024
ICU Patient Care Technician
Deaconess Midtown Hospital
03.2021 - 10.2021
Associate of Applied Science - Science And Arts
Wabash Valley College
High School Diploma -
North High School
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