Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Kousnetz

Tempe,AZ

Summary

Accomplished HR professional experienced in managing a broad range of human resource functions. Well qualified in enhancing employee relations and retention through effective onboarding and training programs. Skilled in HRIS systems and fostering a culture of inclusion, significantly improving morale and operational efficiency. Demonstrates exceptional talent acquisition and development abilities, ensuring a high-performing workforce.

Overview

6
6
years of professional experience

Work History

Human Resource Generalist

Arizona Digestive Health
11.2022 - Current
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Assisted with writing job postings and job descriptions for boards.
  • Facilitated criminal background check process for new hires.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.

Sr. Employee Relations Specialist

Visiting Angels
08.2021 - 11.2022
  • Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
  • Implemented and supervised orientation procedures for new hires.
  • Developed and delivered training sessions on topics such as diversity, harassment prevention, and workplace ethics, promoting a culture of inclusion and respect.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
  • Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
  • Assisted with the development of performance improvement plans for underperforming employees, ultimately leading to higher levels of job satisfaction and retention rates.

Guest Service Manager

Fuschia
11.2020 - 08.2021
  • Managed team of staff, fostering a supportive work environment and enhancing overall performance. Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
  • Analyzed feedback from customer surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.

Assistant Manager

Massage Luxe Spa
09.2018 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Bachelor of Arts - Human Resource Management

Illinois College
Jacksonville, IL
08.2022

Associate of Arts - Business Administration And Management

College of Dupage
Glen Ellyn, IL
12.2020

Skills

  • Employee Onboarding
  • Benefits Administration
  • HRIS Systems
  • Employee Relations
  • Budget Planning
  • Employee Handbook Development
  • Recruitment
  • Talent Acquisition
  • Staff training/development
  • Payroll Processing
  • FMLA Administration
  • Employment law knowledge

Timeline

Human Resource Generalist

Arizona Digestive Health
11.2022 - Current

Sr. Employee Relations Specialist

Visiting Angels
08.2021 - 11.2022

Guest Service Manager

Fuschia
11.2020 - 08.2021

Assistant Manager

Massage Luxe Spa
09.2018 - 10.2020

Bachelor of Arts - Human Resource Management

Illinois College

Associate of Arts - Business Administration And Management

College of Dupage

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Alexia Kousnetz