Alexia Leja
Lansing,MI
Summary
Dedicated Customer Service representative providing skills to prioritize and multi-task in fast-paced working environment. I am a fast learner and can think quickly on my feet. I enjoy enjoy working independently or within a team, learning new skills, and helping companies thrive. I have talent for discovering what customers need, positively representing the brand at all times, and efficiently resolving any customer questions and concerns. Motivated to maintain customer satisfaction and contribute to company success.
Multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TruGreen Lawn Care
Londonderry, NH
01.2020 - 09.2021
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Handled various clerical, documentation and data entry tasks.
Education
High School Diploma -
Harrison Community High School
Harrison, MI06-2019
Skills
- Data Collection
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Account updating
- Product Knowledge
- Problem-solving abilities
- Follow-up skills
- Microsoft Excel
- Customer consulting
- Service Upselling
- Computer Proficiency
- Typing proficiency
References
References available upon request.
Timeline
Customer Service Representative
TruGreen Lawn Care
01.2020 - 09.2021
High School Diploma -
Harrison Community High School