Alexia Lovejoy
Houston
Summary
Quick-thinking Dental Assistant with experience scheduling appointments, chairside assisting, charting tooth decay and maintaining dental equipment. Precise communicator skilled at working with dental team staff, entering patient data with accuracy and maintaining confidentiality. Highly adaptable with great problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant Extern
Consultants in Dental Aesthetics
10.2024 - 12.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared dental rooms and materials.
- Accurately entered patient clinical data into computer to update charts.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Customer Service Representative
Willis Towers Watson
09.2023 - 12.2024
- Deliver exceptional customer service and evidenced by consistently high customer satisfaction scores from inbound and outbound calls
- Strong communication skills demonstrated clear and effective interaction with customers
- Proficient in utilizing customer service software and CRM systems to manage inquiries and provide accurate information
- Detail-oriented with a focus on accuracy in data entry and updating personal information
- Effective multitasking skills to handle high volume of inbound calls, emails, and IT cases
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Licensed Life Insurance Agent
Globe Life
03.2023 - 08.2023
- Meeting with clients to understand their insurance needs and financial situations
- Recommending suitable life insurance policies based on client requirements
- Explaining policy features, coverage, and premiums to clients
- Assisting clients in completing insurance applications and paperwork
- Collaborating with underwriters to assess clients' risk profiles
- Building and maintaining a network of potential clients and referral sources
- Staying up-to-date with industry trends, regulations, and product knowledge
- Maintaining accurate records of client interactions and policies sold
Personal Assistant
Gotham Real Estate
02.2022 - 03.2023
- Data entry
- Construct spreadsheets using Excel
- Property search for clients to purchase
- Research contacts of properties for present and future clients
Amazon Warehouse Associate
Amazon.com
07.2019 - 01.2022
- Process, package and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damage
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
Environmental Services
ABM - Ochsner Hospital
03.2018 - 07.2019
- Performed cleaning tasks in patient rooms, nursing stations, lounges, restrooms, offices, and clinic areas
- Sterilized patient rooms
- Restocked cleaning supplies
- Oversaw training facility maintenance, inventory management, equipment selection and environmental services.
Human Resource Specialist
United States Army
03.2015 - 02.2018
- Process classification or reclassification actions
- Prepare orders and request for orders
- Prepare and maintain officers and enlisted personnel records
- Prepare and reviews personnel casualty documents
- Initiates, monitors, processes personnel evaluations
- Process personnel for separation and retirement
- Process and executes Personnel Service Center SIDPERS level procedures and actions
- Process applications for OCS, warrant officer flight training, or other training
- Process recommendations for awards and decorations
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Graduate Certificate - Dental Assisting
Pima Medical Institute
Houston, TX11-2024
Sports Medicine - undefined
Alabama State University
Montgomery, Alabama09.2012
Graduate - undefined
Meade Senior High School
Fort George G Meade, MD05.2011
Skills
- Chairside Assisting
- Tray setup
- Model trimming
- Dental reception duties
- Four-handed dentistry
- Instrument sterilization
- Sterilization techniques mastery
- Inventory management
- HIPAA compliance
- First aid and CPR certified
- Medical terminology
- Dental chart
Militaryexperience
United States Army, Fort George G Meade, MD, Human Resource Specialist, 03/01/15, 02/28/18, E4, Army Conduct Medal, Work with soldiers who are eligible for promotion and even arranges the promotion ceremony with the chain of command., Arrange for soldier's removal boards and handle any disciplinary documentation when a soldier loses rank., Evaluate soldiers' career desires and qualifications for advanced assignments and prepares and processes requests for transfer or reassignment., Process classification or reclassification actions., Prepare orders and request for orders., Prepare and maintain officers and enlisted personnel records., Prepare and reviews personnel casualty documents. Monitors suspense actions. Initiates, monitors, processes personnel evaluations., Transfer records to the new home of record or new duty station., Process personnel for separation and retirement., Process and executes Personnel Service Center SIDPERS level procedures and actions., Process applications for OCS, warrant officer flight training, or other training., Process recommendations for awards and decorations., Initiate action for passports and visas.
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
Timeline
Dental Assistant Extern
Consultants in Dental Aesthetics
10.2024 - 12.2024
Customer Service Representative
Willis Towers Watson
09.2023 - 12.2024
Licensed Life Insurance Agent
Globe Life
03.2023 - 08.2023
Personal Assistant
Gotham Real Estate
02.2022 - 03.2023
Amazon Warehouse Associate
Amazon.com
07.2019 - 01.2022
Environmental Services
ABM - Ochsner Hospital
03.2018 - 07.2019
Human Resource Specialist
United States Army
03.2015 - 02.2018
Sports Medicine - undefined
Alabama State University
Graduate - undefined
Meade Senior High School
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
Graduate Certificate - Dental Assisting
Pima Medical Institute
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