Alexia Mack
Lubbock,TX
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician (RBT)
Caprock Behavioral Solutions
06.2025 - Current
- Implement individualized ABA treatment plans under the supervision of a BCBA to support skill development and behavior reduction for clients of various ages.
- Monitored and documented client progress using data collection methods and behavior tracking systems.
- Collaborated with interdisciplinary teams to ensure cohesive treatment strategies and communication among stakeholders.
- Trained new staff on behavioral protocols, ensuring adherence to best practices in client care and support.
- Facilitated social skills groups, enhancing peer interaction and communication among clients in therapeutic settings.
- Follow Behavior Intervention Plans (BIPs) to safely and effectively manage challenging behaviors, as well as prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Communicate session updates, progress, and concerns to supervising BCBAs and clinical staff.
- Maintain HIPAA compliance by protecting client confidentiality and adhering to ethical guidelines.
- Participate in ongoing training, team meetings, and professional development to strengthen ABA therapy skills.
Team Member
Chick-fil-A
09.2022 - 03.2025
- Promptly greeted customers and fulfilled orders efficiently to maintain smooth service flow.
- Applied strong communication and problem-solving skills to address customer concerns and ensure guest satisfaction.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Delivered friendly, attentive service and engaged with customers to create a welcoming, comfortable environment.
- Restocked products and maintained overall restaurant cleanliness and organization.
- Managed inventory levels effectively, minimizing waste while ensuring product availability.
- Implemented quality control measures to uphold brand standards, resulting in improved food presentation.
- Assisted in maintaining cleanliness of dining area and kitchen, promoting a welcoming environment for guests.
- Trained new team members by relaying information on company procedures and safety requirements.
- Efficiently processed sales at the register—whether at the front counter, drive-through headset, or drive-through window—to reduce wait times and manage traffic flow.
Sales Associate
Red Raider Outfitter
05.2021 - 09.2021
- Assisted guests with product selection by providing knowledgeable guidance on store merchandise and sharing updates on new or featured items.
- Maintained store appearance by recovering merchandise and completing tasks efficiently while adapting to changing priorities.
- Sustained a steady, productive workflow during high-traffic periods, including busy game days.
- Operated the register by scanning merchandise, processing payments, and ensuring accurate transactions.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
- Implemented store layout changes based on sales data analysis, boosting foot traffic effectiveness.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Clerical Assistant
D’Angelo Transportation LLC
11.2020 - 01.2021
- Answered and routed incoming phone calls in a timely and professional manner.
- Communicated with clients to address inquiries and resolve discrepancies effectively.
- Conducted follow-up communications with clients to ensure needs were met and questions were addressed.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured all office documents were accurately labeled, organized, and filed according to established standards.
- Monitored office supply inventory and coordinated the procurement of materials, including running errands as needed.
Team Member
Smoothie King
02.2020 - 08.2020
- Create a welcoming and positive atmosphere for customers upon arrival.
- Maintained cleanliness, organization, and safety standards throughout all areas of the shop.
- Managed inventory levels, ensuring adequate stock for peak service times without overstocking.
- Engaged with customers by taking orders, guiding through menu options and offering product recommendations, as well as handling cash transactions accurately while adhering to financial policies and procedures.
- Prepared smoothies according to recipes listed and customer preferences, such as substitutions and additions.
- Managed high-volume orders, maintained accuracy and speed as well as efficiency during rush periods.
- Collaborated with team members to streamline order preparation processes, enhancing efficiency.
- Provided exceptional customer service through effective communication and active listening.
- Resolved customer complaints promptly, fostering positive experiences and repeat business.
- Supported promotional events by effectively communicating menu offerings to customers, driving sales initiatives.
Education
Bachelor of Arts - Psychology
Texas Tech University
Lubbock, TX05.2027
High School Diploma -
Benbrook Middle-High School
Benbrook, TX06.2020
Skills
- Social skills development
- Collaboration with professionals
- Customer service
- Positive attitude
- Attention to detail
- Following instructions
- Flexible schedule
- Conflict resolution
- Willingness to learn
RESEARCH EXPERIENCE
Research Assistant
Texas Tech University
March 2024-April 2025
- Assisted with data collection, scheduling, and overall coordination of research sessions.
- Supported a decision-making study using eye-tracking and reaction-time tasks by guiding participants through each phase and ensuring adherence to protocol.
- Managed experimental setup, conducted technical checks, and troubleshot equipment or software issues as needed.
- Facilitated participant sessions by delivering clear instructions, monitoring task performance, and ensuring accurate data recording.
- Handled administrative documentation, including consent forms and debriefings, while addressing participant questions to maintain comfort and comprehension.
- Entered participant information, tracked task version assignments, and organized collected data into designated folders following each session.
- Distributed participant compensation based on registration method and verified that all compensation procedures were completed before session completion.
Timeline
Registered Behavior Technician (RBT)
Caprock Behavioral Solutions
06.2025 - Current
Team Member
Chick-fil-A
09.2022 - 03.2025
Sales Associate
Red Raider Outfitter
05.2021 - 09.2021
Clerical Assistant
D’Angelo Transportation LLC
11.2020 - 01.2021
Team Member
Smoothie King
02.2020 - 08.2020
Bachelor of Arts - Psychology
Texas Tech University
High School Diploma -
Benbrook Middle-High School