Alexia Maldonado
Council Bluffs,IA
Summary
Dynamic bilingual professional with extensive experience at Omaha Public Schools, recognized for exceptional translation skills and intercultural sensitivity. Proven ability to leverage Microsoft Office proficiency and superior communication skills to enhance operational efficiency and customer satisfaction. As a Bilingual Liaison, consistently achieved high productivity levels while fostering cross-cultural understanding and resolving conflicts effectively. Committed to bridging language barriers and maintaining harmonious environments through active listening and empathy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Liaison
Omaha Public Schools
Omaha, NE
08.2024 - Current
- I was responsible for providing translation and interpretation services for both written materials (such as letters, reports, forms, and announcements) and verbal communication (during meetings, parent-teacher conferences, and other school events)
Online Grocery Pickup
Walmart
Council Bluffs, IA
03.2023 - Current
- I was responsible for preparing online grocery orders for customers who have placed their orders through Walmart's website
- The primary duties include accurately picking, ensuring that the correct products are selected in the right quantities, quality and freshness
- Assist with customer interactions at the pickup area, ensuring that customers receive their orders in a timely and professional manner
Legal Assistant
Forney Law Firm
Omaha, NE
04.2024 - 07.2024
- Helped as a front Desk Receptionist
- Answer phone calls in both English and Spanish
- Helped with PI cases filing and organizing
- Helped with immigration cases, filling out G-28 form, I-30 form, I-765 forms and EOIR-28 forms
Lead Material Handler
Fedex Express
10.2022 - 03.2024
- I was responsible for ensuring efficient and accurate movement of goods
- As one of the leads I had to contribute to the overall success of the logistics and distribution process at FedEx
Customer Service Representative
Alorica
Remote
10.2022 - 10.2022
- I would provide support and assistance to customers, resolving any issues or inquiries they may have
Patient Care Assistant
Nebraska Medicine
Omaha, NE
09.2021 - 10.2022
- Observing patients making sure they do not harm themselves
- Making sure they did not take out IV's
- Provide the physical support to help assist patients in performing daily living activities
- Maintained an overall pleasant, clean and positive environment for patients under my care
Pharmacy Technician
Walgreens
Council Bluffs, IA
03.2021 - 04.2022
- Used communication skills to fulfill customers' needs and create connections with coworkers
- Helped organize Customers' Medicine in Alphabetical order
- Helped Translate Medical Terminology from English to Spanish and Spanish to English
Sales Associate
Menards
Council Bluffs, IA
10.2020 - 09.2021
- I was a Front end cashier
- I would help customers with a positive shopping experience by maintaining Menards' customer service standards, and supporting the achievement of store sales and goals
Sales Associate
Kohl’s
Council Bluffs, IA
10.2019 - 10.2020
- Obtained my first job at Kohl’s at the age of 17
- My duties were to provide exceptional customer service, sales transactions and contribute to the achievement of sales goals
Education
B.A - Strategic Studies, Spanish, Political Science
International Studies
05.2024
Skills
- Spanish Fluent
- Microsoft Office Proficiency
- Typing Proficiency
- Great with little kids (ages 1-16)
- Adaptability
- Time management
- Communication Skills
- Problem-solving abilities
- Data analysis
- Intercultural sensitivity
- Translation proficiency
- Multitasking
- Team collaboration
- Management consulting
- Administrative assistance
Certification
- Pharmacy Tech License, 2022-2023
- CPR and First Aid training, 2020-2021
Volunteer Experience
- Translation Volunteer, Omaha Public Schools, Omaha, NE, 10/01/20, 05/01/22, Translated during teacher-parent conferences, Built connections with families
- Volunteer, Youth Frontiers, 01/01/21, 01/31/21, Helped troubled teens build character
- Youth Leader, Restoration with Power Church, 11/01/10, Present, Mentored young teens, Planned activities for youth ministry
- English Program Volunteer, 01/01/24, 01/31/24, Taught English while studying abroad in Spain
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Dean’s List: Spring 2023, Fall 2023, Spring 2024
- Chancellors List: Spring 2024
Affiliations
- National Junior Honors Society Co-sponsor 2024
- Soccer coach assistant
Timeline
Bilingual Liaison
Omaha Public Schools
08.2024 - Current
Legal Assistant
Forney Law Firm
04.2024 - 07.2024
Online Grocery Pickup
Walmart
03.2023 - Current
Lead Material Handler
Fedex Express
10.2022 - 03.2024
Customer Service Representative
Alorica
10.2022 - 10.2022
Patient Care Assistant
Nebraska Medicine
09.2021 - 10.2022
Pharmacy Technician
Walgreens
03.2021 - 04.2022
Sales Associate
Menards
10.2020 - 09.2021
Sales Associate
Kohl’s
10.2019 - 10.2020
B.A - Strategic Studies, Spanish, Political Science
International Studies