Alexia Mccall
Little Elm,TX
Summary
Dynamic Clinical Assistant with a proven track record at Crusader Community Health, excelling in comprehensive patient care and effective communication. Skilled in EKG monitoring and injection techniques, I prioritize patient safety and satisfaction, ensuring seamless operations and positive health outcomes. Passionate about supporting public health initiatives and enhancing patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Lebanon Trail High School
Frisco, TX
02.2021 - 11.2024
- Recorded immunization data to support public health initiatives.
- Managed student medication distribution in accordance with medical guidelines.
- Tracked student clinic visits to ensure comprehensive health documentation.
- Assisted during medical emergencies, prioritizing patient safety and care.
- Supported wound care activities, contributing to effective patient outcomes.
Medical Assistant
Crusader Community Health
Rockford, IL
01.2017 - 01.2018
- Coordinated office phone duties, including appointment scheduling and cancellations as required.
- Gathered patient medical histories, documenting vital signs accurately.
- Welcomed patients, ensuring readiness for examinations and procedures.
- Facilitated physician support during exams and minor surgical interventions.
- Delivered lab results effectively to patients and healthcare staff.
- Conducted routine laboratory tests while administering required injections.
- Clarified treatment protocols, medication instructions, and dietary plans for patients.
- Performed electrocardiograms in conjunction with a variety of diagnostic assessments.
Telephone Sales Representative
APAC Customer
Rockford, IL
08.2013 - 01.2017
- Educating customers on certain charges on their statement.
- Assisting customers with their checking and savings account.
- Assisting customers with all money transfers.
- Provide customers with technical support.
- Process device replacements.
- Review of all documentation to ensure accuracy, data integrity and to ensure no existence of fraud.
- Responsible for training and collaborating new or promoted employees with job responsibilities.
- Setting up payment arrangement and settlements offers.
PSR - Patient Service Representative
Crusader Community Health
Rockford, IL
07.2013 - 01.2016
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
Education
Associate - Medical
Rockford College
Rockford, IL03.2016
Skills
- Life-saving techniques (CPR)
- Heart monitoring (EKG)
- Injection techniques
- Word processing skills (Microsoft Word)
- Comprehensive patient care
- Receptionist duties
- Customer service strategies
- EMR software knowledge
Certification
CPR Certification
Timeline
Clinical Assistant
Lebanon Trail High School
02.2021 - 11.2024
Medical Assistant
Crusader Community Health
01.2017 - 01.2018
Telephone Sales Representative
APAC Customer
08.2013 - 01.2017
PSR - Patient Service Representative
Crusader Community Health
07.2013 - 01.2016
Associate - Medical
Rockford College