Alexia McIntosh
Shirley,NY
Summary
Compassionate CNA accustomed to working with physically challenged, bedridden and memory-impaired patients. Exceptionally talented at providing social and emotional support to improve patient moral and increase comfort. Proficient in assisting patients with daily hygiene, including showering and incontinence care. Qualified care giver whom specializes in personal care and related services under direction,instruction and supervision of a registered nurse. History or managing mobility support,administering support and organizing appointments. Reliable in keeping areas clean and organized to maintain healthy, safe environment. Dedicated in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, projects support,schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflict priorities with concise time management.
Overview
7
7
years of professional experience
Work History
CNA - Patient Care Technician
Northside Hospital Gwinnett
Lawrenceville, GA
01.2024 - 02.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Collected specimens from patients for laboratory testing purposes.
DSP
Care Connections
Lilburn, GA
05.2021 - 01.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
CNA
Children's Healthcare of Atlanta
Sandy Springs, GA
01.2021 - 01.2022
Education
Certification - Medical Billing And Coding
Branford Hall Career Institute
Copiague, NY03-2018
Skills
- Patient Care
- Basic Life Support
- Compassionate communication
- Quality Assurance
- Indirect Patient Care
- Complex Problem-Solving
- Compassion and Empathy
- Vital signs monitoring
- Maintaining confidentiality
- Patient Relations
- Direct Patient Care
- Medical terminology knowledge
- Care plan implementation
- Geriatric Care
- Helping with medication
- General housekeeping ability
- Family support and assistance
- Preparing meals
- Medical Records Management
- Range of motion exercises
- Safety Precautions
- Pediatric Care
- Adaptable
- Inpatient Care
- Assisting with personal grooming
- Patient Management
- Bedside manner
- Quick problem solver
- HIPAA Compliance
- Collecting vital signs
- Documentation expert
- Compassionate
- Calm and level-headed under duress
- Chronic Disease Management
Timeline
CNA - Patient Care Technician
Northside Hospital Gwinnett
01.2024 - 02.2024
DSP
Care Connections
05.2021 - 01.2024
CNA
Children's Healthcare of Atlanta
01.2021 - 01.2022
Certification - Medical Billing And Coding
Branford Hall Career Institute