Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexia McLaughlin

Colorado Springs,CO

Summary

Efficient General Clerk specializing in administrative support and office management. Possesses excellent communication and computer skills, with a strong aptitude for data entry and multitasking. Known for improving team productivity and operational efficiency while providing outstanding customer service. Authorized to work in the US for any employer, dedicated to fostering a positive work environment. Professional customer service agent with background in administrative services and office management. Possess strong organizational skills, aptitude for data entry, and proficiency in MS Office Suite. Known for improving operational workflows and enhancing team productivity through effective clerical support. Proven track record of providing exceptional customer service in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Clerk 2

Akima Facilities Management
Fort Carson, CO
01.2025 - Current
  • Monitored the logistics process to ensure customer satisfaction.
  • Managed logistics related to equipment.
  • Organized resources and product logistics for diverse contract needs.
  • Accurately count and organize shipments.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Initial issue of equipment.

Overnight Stock Associate

Walmart
Colorado Springs, USA
11.2023 - 03.2024
  • Overnight stocker
  • Customer service
  • Product knowledge
  • Assisting supervisors in what was needed.

Customer Service Representative

Johnson & Johnson
Colorado Springs, USA
09.2022 - 09.2023
  • Placing orders for hospitals involving sutures and other surgical equipment.
  • Responding to emails, faxes, and live chat.
  • Assisting customers with product information and order status.
  • Answer the phones.
  • Data entry.
  • Tracking orders.

Remote Call Center Representative

Rue Gilt Groupe
Colorado Springs, USA
08.2021 - 05.2022
  • Data Entry
  • Assist customers in placing orders and tracking orders through FEDEX portal.
  • Responded to emails and live chats
  • Took inbounds calls
  • Issued refunds and credits
  • Studied over 50 policies to assist customers with accurate information.

Remote Call Representative

SYNQ3 Restaurant Solutions
Colorado Springs, USA
02.2020 - 07.2021
  • Take orders.
  • Data entry
  • Transferring to restaurants.
  • Multi-tasking between different databases.
  • Providing great, helpful customer service for the company from home.
  • Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
  • Provided customers with product and service information, as well as troubleshooting assistance.

Call Representative/ Data Entry

Rooter Town Plumbing
Denver, USA
08.2019 - 02.2020
  • Answering phones
  • Scheduling calls
  • Booking
  • Filing invoices
  • Cleaning
  • Provide important information to customers
  • Educating customers about service that is available, and data entry.

Stocker

Walmart
Aurora, USA
10.2018 - 01.2019
  • Stock merchandise
  • Assist customers
  • Attend to any other tasks that require help.

Loader/Unloader/Picker

UPS
Commerce City, USA
11.2017 - 02.2018
  • Load/unload trucks
  • Lead team members
  • Operate machines and belts as well as scanning equipment.

Cashier/Stocker

Victoria's Secret
08.2011 - 10.2012
  • Answer phones
  • Stock inventory
  • Measure customers
  • Take care of cash transactions
  • Make suggestions based on what the customer is looking for
  • Work in high volume situations.

Receptionist/Administrative Assistant

CN massage
Aurora, USA
05.2010 - 06.2012
  • Answer phones
  • Assist customers
  • Stock inventory
  • Schedule appointments
  • Data entry
  • Provide great customer service skills.

Customer Service Representative

Netflix
Aurora, USA
05.2015
  • Answer phone calls
  • Troubleshoot multiple devices
  • Use chat, email, and other data base systems to provide information to customers
  • Help customers login to devices to make sure they are up and running
  • Send e-mails with information we did and steps so they can do it on their own, and work with high call volume.

Education

High School Diploma - Crimina Justice L

Adams City High School
Commerce City, CO
01-2010

Skills

  • Remote access software
  • Data analytics
  • Microsoft Word
  • Time management
  • Accounting
  • Live chat
  • Software troubleshooting
  • Zendesk
  • Organizational skills
  • Data entry
  • Technical Support
  • Order fulfillment
  • Data management
  • Microsoft PowerPoint
  • Windows
  • Communication skills
  • Customer support
  • Salesforce
  • Typing
  • Microsoft Excel
  • Bookkeeping
  • Microsoft Outlook
  • Phone etiquette
  • VPN
  • Leadership
  • Microsoft Office
  • Product knowledge
  • Attention to detail
  • Effective communication
  • Multi-channel support
  • Typing speed
  • Calendar management
  • Scheduling appointments

Certification

Driver's License

References

References available upon request.

Timeline

General Clerk 2

Akima Facilities Management
01.2025 - Current

Overnight Stock Associate

Walmart
11.2023 - 03.2024

Customer Service Representative

Johnson & Johnson
09.2022 - 09.2023

Remote Call Center Representative

Rue Gilt Groupe
08.2021 - 05.2022

Remote Call Representative

SYNQ3 Restaurant Solutions
02.2020 - 07.2021

Call Representative/ Data Entry

Rooter Town Plumbing
08.2019 - 02.2020

Stocker

Walmart
10.2018 - 01.2019

Loader/Unloader/Picker

UPS
11.2017 - 02.2018

Customer Service Representative

Netflix
05.2015

Cashier/Stocker

Victoria's Secret
08.2011 - 10.2012

Receptionist/Administrative Assistant

CN massage
05.2010 - 06.2012

High School Diploma - Crimina Justice L

Adams City High School

Similar Profiles

CREATE PROFILE