Alexia Meares
Columbia,SC
Summary
Dynamic retail leader with over 8 years of management and sales expertise, dedicated to driving profitability through strategic sales training and team development. Proven ability to enhance team morale and performance by cultivating strong relationships with team members, resulting in increased sales and customer satisfaction. Quick decision-making skills complement a steadfast commitment to delivering exceptional customer service at every stage of the sales process. Passionate about fostering an engaging work environment that empowers teams to excel and achieve collective goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Windsor Fashion, LLC
02.2024 - Current
- Improved customer satisfaction and loyalty by creating a great work environment for associates and in-store customers.
- Served all in-line customers in a timely manner
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Handled in-line customers in a polite, courteous, and efficient manner
- Greeted store associates and in-store customers with a friendly smile and helped them with any questions they had
- Increased the average company ratings on Google, Yelp, and Facebook by establishing consumer rapport.
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Trained store personnel on the company's products, services, customer service, and appreciation
Sales Associate/Cashier
Total Wine & More
10.2023 - 02.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Developed a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Built rapport with clients by providing quality customer service and problem solving
- Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customers
Assistant Store Manager
The Finish Line Inc.
06.2019 - 02.2022
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers.
- Secured revenue by accurately monitoring transactions and deposits.
- Collaborated cross-functionally to develop strategies for achieving sales and profit goals.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Delegated daily tasks to team members to optimize team productivity.
- Tracked inventory, conducted cycle counts.
Sales Associate/ Supervisor
The Finish Line Inc.
11.2017 - 06.2019
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Sold various products by explaining unique features and educating customers on proper application.
Warehouse Associate
BIC
05.2017 - 11.2017
- Methodically picked, packed and labeled merchandise to prepare for shipment.
- Accepted, processed and filled orders quickly and accurately.
- Assembled and prepared cartons, crates and containers to protect materials during shipment.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
- Accomplished production goals by working with speed and accuracy.
Cashier/Team Leader
Zaxby's
08.2016 - 11.2016
- Worked closely with front-end staff to assist customers.
- Restocked silverware, straws, napkins and condiments.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Sales Associate
Forever 21
07.2015 - 07.2016
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Greeted customers and retrieved products requested.
- Established personal connections with customers, exceeding customer service expectations
- Created a new customer database by entering customer information into a database
Education
Culinary Arts & Food Service Management -
Johnson & Wales University
Charlotte, NCDiploma - undefined
Fort Knox High School
Fort Knox, KY05.2015
Skills
- Comprehensive product knowledge
- Stock management
- Detail-oriented data management
- Strong analytical skills
- Supervising retail teams
- Typing proficiency at 50 WPM
- Effective communication
- Experienced in document creation using Microsoft Word
- Strategic leadership
- Financial transaction handling
- Marketing strategy development
- Brand advertising strategies
- Client relationship management
- Analytical problem-solving abilities
- Prioritization and scheduling
- Conducting interviews
- Experienced in Excel and Office applications
- Customer relations
- Client satisfaction assessment
- Sales performance improvement
Timeline
Assistant Manager
Windsor Fashion, LLC
02.2024 - Current
Sales Associate/Cashier
Total Wine & More
10.2023 - 02.2024
Assistant Store Manager
The Finish Line Inc.
06.2019 - 02.2022
Sales Associate/ Supervisor
The Finish Line Inc.
11.2017 - 06.2019
Warehouse Associate
BIC
05.2017 - 11.2017
Cashier/Team Leader
Zaxby's
08.2016 - 11.2016
Sales Associate
Forever 21
07.2015 - 07.2016
Diploma - undefined
Fort Knox High School
Culinary Arts & Food Service Management -
Johnson & Wales University
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