Alexia Mendez
Buena,NJ
Summary
Developed leadership and problem-solving skills in fast-paced retail environment, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to new, challenging role in different field.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
LL Flooring
12.2023 - 11.2024
- Rotated merchandise and displays to feature new products and promotions.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Assistant Sales Manager
Rent-A-Center
09.2023 - 11.2023
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Tailored sales pitches to match customer needs, increasing conversion rates.
- Helped customers locate products and checked store system for merchandise at other sites.
Shift Manager
Burger King
12.2020 - 09.2023
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Vineland High School
06-2022
Skills
- Problem-solving
- Customer service and engagement
- Training and mentoring
- Attention to detail
- Upselling and cross selling
- Multitasking and organization
Timeline
Assistant Store Manager
LL Flooring
12.2023 - 11.2024
Assistant Sales Manager
Rent-A-Center
09.2023 - 11.2023
Shift Manager
Burger King
12.2020 - 09.2023
Vineland High School