Alexia Mendoza
Chicago,IL
Summary
Dynamic sales and customer support manager with a proven track record at Discovery Clothing, enhancing customer satisfaction through effective communication and problem-solving. Skilled in team collaboration and sales operations, I consistently meet targets while fostering a motivated team environment. Committed to delivering exceptional service and resolving customer issues efficiently.
Results-driven sales and customer support professional with strong focus on team collaboration and achieving measurable outcomes. Skilled in building and maintaining client relationships, resolving issues efficiently, and driving sales growth. Known for adaptability, reliability, and effective communication in dynamic environments. Prepared to make significant impact by leveraging expertise in sales strategies and customer service excellence.
Overview
5
5
years of professional experience
Work History
Manager, Sales and Customer Support
Discovery Clothing
08.2022 - Current
- Led team to enhance customer satisfaction through effective communication.
- Greeting customers and assisting them with questions and product selection.
- Processing sales transactions (cash, cards, returns, exchanges)
- Assist with opening and closing the store.
- Supervise and motivate sales associates.
- Provide excellent customer service and resolve customer issues.
- Help meet sales target and improve store performance.
- Receive and unload merchandise shipments.
- Label, tag, and properly store merchandise.
- Updated inventory records.
- Enforce company policies and loss-prevention procedures.
- Follow safety procedures.
Host
Golden Nugget Pancake House
06.2021 - 10.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating and minimize wait times.
- Took reservation and to-go orders by phone, processed payments (cash, credit, debit), answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Follow company policies for cash handling and service staff.
Education
Associate of Arts - Sociology
Wilbur Wright College
Chicago, IL08-2027
High School Diploma -
Pritzker College Prep
Chicago, IL06-2024
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Reliability
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Team building
- Task prioritization
- Sales targeting
- Sales operations
- Business development and planning
- Self motivation
- Sales process
- Professionalism
- Customer complaint resolution
- Staff supervision
- Adaptability
Languages
Spanish
Full Professional
Timeline
Manager, Sales and Customer Support
Discovery Clothing
08.2022 - Current
Host
Golden Nugget Pancake House
06.2021 - 10.2021
Associate of Arts - Sociology
Wilbur Wright College
High School Diploma -
Pritzker College Prep