Alexia Miller
Hammond,IN
Summary
Dynamic and customer-focused professional with a proven track record at Dairy Queen, excelling in customer service and problem-solving. Demonstrated ability to adapt to new technologies and improve customer satisfaction through efficient service and issue resolution. Skilled in cash handling and team collaboration, consistently enhancing store operations and customer loyalty. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/ Making Products
Dairy Queen
06.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Construction Management
Indiana State University
Terre Haute, IN05.2026
Minor - Occupational Health And Safety
Indiana State University
Terre Haute, IN05.2026
High School Diploma -
Morton Senior High School
Hammond, IN06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Basic Math Competence
- Issue Resolution and Problem Solving
- Professionalism
- Reliable, Responsible, Adaptable, Flexible, Honest and Dependable
- Active Listening
- Team Collaboration and Relationship Building
Certification
OSHA 10 hour in construction safety
Timeline
Cashier/ Making Products
Dairy Queen
06.2020 - Current
Bachelor of Science - Construction Management
Indiana State University
Minor - Occupational Health And Safety
Indiana State University
High School Diploma -
Morton Senior High School