Alexia Miller
Reno,NV
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Host/Server
Mackenzie River Pizza
03.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Nursing
University of Nevada, Reno
Reno, NV05-2027
High School Diploma -
Valley Christian High School
Missoula, MT05-2023
Timeline
Front Desk Agent
Best Western Hotel
01.2024 - Current
Host/Server
Mackenzie River Pizza
03.2022 - 06.2023
Bachelor of Science - Nursing
University of Nevada, Reno
High School Diploma -
Valley Christian High School
Skills
- Guest services
- Problem-solving skills
- Time management
- Conflict management
- Organization
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