Alexia Nathasingh
Dallas,TX
Summary
Certified Scrum Master and proficient iOS Technician, adept in navigating the intricacies of project management, executive assistance, event planning, and social media marketing management. Armed with extensive knowledge in complex problem-solving, adaptation, and agile thinking, Brings an energetic, attentive, and efficient approach to the task at hand. Hardworking and reliable team player, Able to successfully blend skills to contribute effectively across diverse functions. Motivated by a passion for growth and efficiency, Eager to use resourcefulness and results-driven mindset to enhance business performance. Ready to meet company needs and elevate service value through a unique combination of skills cultivated in various professional capacities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Marketer
Care Star Recovery & Wellness
02.2024 - Current
- Assisted in development and execution of integrated marketing campaigns, including social media, email, and content marketing.
- Conducted market research and analyzed consumer behavior to inform marketing strategies.
- Coordinated and executed events to promote brand visibility and engagement.
- Collaborated with clients to understand marketing objectives and developed tailored strategies to meet their goals.
Event Coordinator
Care Star Recovery & Wellness
09.2023 - 02.2024
- Coordinated and executed Grand Opening & Chamber of Commerce Red Ribbon cutting events, ensuring seamless and memorable experience for 100 attendees.
- Negotiated contracts with vendors, managed budgets, and controlled expenses, resulting in cost-effective events without compromising quality.
- Developed event timelines, coordinated logistics, and oversaw on-site management to ensure all elements were executed according to plan.
- Collaborated with owners to understand their vision and goals, providing creative input and solutions to enhance overall event experience.
Project Leader
Care Star Recovery & Wellness
01.2023 - 02.2024
- Successfully managed multiple start up projects simultaneously, ensuring completion on time, within scope and budget.
- Developed and maintained project plans, timelines, and budgets, tracking progress and identifying potential risks and issues.
- Led cross-functional teams, fostering collaboration and ensuring clear communication channels among team members.
- Conducted regular status meetings and reported project progress to stakeholders, ensuring alignment with business goals.
Executive Administrative Assistant
Care Star Recovery & Wellness
11.2022 - Current
- Provided high-level administrative support to CEO and executive team, managing calendars, scheduling appointments, and coordinating travel arrangements.
- Prepared and edited correspondence, reports, and presentations for executive meetings.
- Conducted research and compiled data to support decision-making processes.
- Facilitated communication between executives and internal/external stakeholders.
- Managed and maintained confidential information with utmost discretion.
- Coordinated and executed company events, ensuring seamless execution and positive stakeholder experiences.
- Streamlined office processes, resulting in improved efficiency and productivity.
Technical Support Expert
Apple
01.2020 - 01.2023
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design, and installation specifications.
- Created detailed reports outlining status of each technical issue reported by customers.
- Conferred with staff, users, and management to establish requirements for new systems or modifications.
- Collaborated with other departments to identify areas for improvement in overall system architecture.
- Ensured compliance with applicable regulations related to data privacy and security standards.
- Assisted with development of project plans and timelines for successful completion of tasks.
Technical Support Specialist
Apple
03.2018 - 12.2019
- Provided technical consultation and support to customers, ensuring customer satisfaction.
- Performed troubleshooting activities to identify root cause of system issues.
- Managed data backups for customer systems as per established protocols.
- Recommended appropriate upgrades and modifications for existing customer systems
- Evaluated data and created and implemented service plans to lessen customer risk, loss and costs.
Sales Specialist
Apple
06.2017 - 02.2018
- Communicated product features, advantages, and benefits to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Attended scheduled training sessions and department meetings to build expertise.
- Assisted in training new sales representatives on proper sales techniques and methods.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Maintained knowledge of current product lines, pricing structures, and promotions.
DIGITAL SALES SUBSCRIPTION & SUPPORT MANAGER
Speedimpex
01.2015 - 05.2017
- Resolved escalated customer complaints regarding sales and service.
- Managed sales team to consistently achieve growth and hit sales targets.
- Monitored costs, competition and supply and demand to establish and adjust selling prices.
- Represented company at trade association meetings to promote products.
- Developed and implemented strategies to increase customer satisfaction, retention, and loyalty.
- Utilized a variety of digital platforms, including social media, email campaigns, webinars, and SEO and SEM techniques to drive revenue growth.
LOGISTICS SHIPPING COORDINATOR
Marken
10.2012 - 11.2014
- Prepared labels using computer applications such as UPS, World-Ship and FedEx Ship Manager.
- Facilitated communication between warehouse personnel and drivers during pick-up and delivery operations.
- Completed data entry specific to clientele with time and temperature fragile shipments.
- Used Microsoft Word, Excel, and Office to create shipping documents, and starting packets for international hospitals.
- Contacted clients and different departments on a regular basis via email and phone to confirm, verify, and process all necessary data prior to shipment.
- Completed timely specific tasks to adherence of international TSA guidelines and customs clearance.
Education
Associate of Science - Business Administration And Management
Borough of Manhattan Community College of The City University of New York
New York, NY06.2026
Skills
- Event Planning
- Budgeting and Financial Management
- Team Leadership and Collaboration
- Risk Assessment and Mitigation
- Vendor Negotiation
- Time Management
- Communication and Interpersonal Skills
- Problem-solving (Technical and Creative)
- Certified Scrum Master
- iOS Technician
- Exceptional Customer Service
- Multitasking in a Fast-Paced Environment
Certification
- ACiT- Apple Certified iOS Technician
- CSM- Certified Scrum Master
Timeline
Social Media Marketer
Care Star Recovery & Wellness
02.2024 - Current
Event Coordinator
Care Star Recovery & Wellness
09.2023 - 02.2024
Project Leader
Care Star Recovery & Wellness
01.2023 - 02.2024
Executive Administrative Assistant
Care Star Recovery & Wellness
11.2022 - Current
Technical Support Expert
Apple
01.2020 - 01.2023
Technical Support Specialist
Apple
03.2018 - 12.2019
Sales Specialist
Apple
06.2017 - 02.2018
DIGITAL SALES SUBSCRIPTION & SUPPORT MANAGER
Speedimpex
01.2015 - 05.2017
LOGISTICS SHIPPING COORDINATOR
Marken
10.2012 - 11.2014
Associate of Science - Business Administration And Management
Borough of Manhattan Community College of The City University of New York