Hi, I’m
Alexia Nelson
Menifee,CA
Summary
Professional in debt recovery prepared to leverage extensive experience in resolving overdue accounts and negotiating repayment terms. Known for reliability, adaptability, and results-driven approach in high-pressure environments. Skilled in conflict resolution and customer service, consistently maintaining positive client relationships.
Overview
2026
years of professional experience
Work History
B&H Associates
Bill Collector/Assistant Manager
2024 - Current (1 education.year_Label & 7 education.months_Label)
Job overview
- Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
- Assisted in training new team members on best practices for effective debt collection techniques and strategies.
- Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
- Contributed to team success by sharing knowledge of industry trends, tools, and resources.
- Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
- Managed multiple competing priorities effectively through careful planning and time management skills.
- Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
- Collected on delinquent accounts to reduce overdue balances.
IHSS Adult Services Program
IHSS Care Provider
2019 - 2022 (3 education.years_Label)
Job overview
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Maintained detailed records of client interactions, progress updates, and changes in care plans for accurate documentation purposes.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted with daily living activities, running errands, and household chores.
Global and Associates
Bill Collector
2008 - 2010 (2 education.years_Label)
Job overview
- Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
- Monitored changes in relevant laws or regulations to ensure continued compliance within the industry.
- Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.
- Achieved consistent performance targets by diligently working assigned accounts and following up on outstanding debts.
IHSS Adult Services Program
IHSS Care Provider
2007 - 2009 (2 education.years_Label)
Job overview
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
- Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
- Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted disabled clients to support independence and well-being.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Provided mobility assistance such as walking and regular exercising.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Followed nutritional plans to prepare optimal meals.
S.S Burgers
Cashier Prep Cook
2007 - 2007
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Annie's Cafe
Waitress
2005 - 2006 (1 education.year_Label)
Job overview
- Managed high-pressure scenarios with calmness, ensuring top-notch service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Essential Education895 NW Grant Corvallis Ca
GED from Mathematical Reasoning, Reasoning Through Language
Skills
- Goal-oriented mindset
- Persistence
- Stress tolerance
- Assertiveness
- Debt management
- Patience and persistence
- Call center experience
- Following conversation scripts
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational skills
- Work Planning and Prioritization
- Self motivation
- Training and teaching
- Paperwork processing
Timeline
Bill Collector/Assistant Manager
B&H Associates
2024 - Current (1 education.year_Label & 7 education.months_Label)
IHSS Care Provider
IHSS Adult Services Program
2019 - 2022 (3 education.years_Label)
Bill Collector
Global and Associates
2008 - 2010 (2 education.years_Label)
IHSS Care Provider
IHSS Adult Services Program
2007 - 2009 (2 education.years_Label)
Cashier Prep Cook
S.S Burgers
2007 - 2007
Waitress
Annie's Cafe
2005 - 2006 (1 education.year_Label)
Essential Education
GED from Mathematical Reasoning, Reasoning Through Language
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