Alexia Nelson
Warner Robins
Summary
Strategic and people-centered leader with a strong background in team leadership, operations oversight, and customer-facing service. Adept at streamlining processes, upholding compliance standards, and fostering high-performance team environments. Known for combining empathy with accountability to achieve both customer satisfaction and company success. Currently advancing psychological expertise to further strengthen communication, decision-making, and leadership capacity. Seeking to contribute meaningful value to an organization that prioritizes integrity, teamwork, and long-term growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Nichiha USA
09.2024 - Current
- Maintained organized and accurate documentation for all inbound and outbound shipments, ensuring data integrity and timely updates within internal systems.
- Entered shipment details and numerical data into logs and spreadsheets with a high level of accuracy, supporting reporting, verification, and audit readiness.
- Provided in-person customer service and support to employees, drivers, and vendors by resolving questions, gathering information, and ensuring smooth operational flow.
- Served as a communication liaison between departments, coordinating information and updates to support issue resolution and decision-making.
- Performed administrative duties including scanning, filing, documentation organization, and general clerical support to maintain efficient day-to-day operations.
Logistics Supervisor
Camilla Rose
01.2024 - 08.2024
- Developing and maintaining relationships with vendors to ensure they deliver high quality products at competitive prices
- Ensuring that all orders are delivered on time by following up with suppliers if they are behind schedule
- Monitoring inventory levels and ordering new supplies as needed to ensure that products are available when needed
- Managing processes that determine the best mode of transport and select the best carrier to meet the OTIF (on time in full) requirement for shipments.
- Meet with staff to identify and resolve problems
- Select, train, motivate, and evaluate assigned personnel
- Implement discipline and termination procedures
- Prepare and present staff reports and other correspondence as appropriate and necessary
- Assist with budget preparation and administration
- Coordinate warehousing and storeroom activities with outside agencies and organizations
Customer Service Representative/Warehouse Associate
Camilla Rose
04.2023 - 01.2024
- Handling incoming calls and other communications.
- Recording information as needed.
- Performing general office clerk duties and errands.
- Aiding with client reception as needed
- Experience as a virtual assistant.
- Processing orders and keeping records of all incoming and outgoing items.
- Keeping stock organized so it is available for shipment.
- Replenishing stock when it runs low.
- Identifying any missing, lost or damaged materials and immediately notify the supervisor.
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping.
- Managing all merchandise with appropriate care.
- Scanning labels to ensure products are shipped to the right destination.
Correctional Officer
DOOLY STATE PRISON
01.2022 - 03.2023
- Enforce rules and keep order within jails or prisons.
- Supervise activities of inmates.
- Inspect facilities to ensure that they meet security and safety standards.
- Search inmates for contraband items.
- Report on inmate conduct.
- Escort and transport inmates.
Retail Associate
Goodwill
09.2021 - 01.2022
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
MIT (Manager in Training)
Cook Out Restaurants
04.2021 - 09.2021
- Familiarity with modern and traditional training methods
- Excellent leadership and motivational skills
- Ability to plan, manage time and multitask effectively
- Advanced database and computer skills
- Strong verbal and written communication skills
- Advanced record-keeping skills
- Excellent decision-making and problem-solving skills
- Good collaboration and teamwork skills
Salvage Specialist
GEICO
04.2019 - 12.2020
- Accurately process incoming titles daily from dealerships
- Match the consignor checks daily to the title and invoice.
- Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer-focused manner.
- Open and accurately record incoming titles daily according to established procedures.
- Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.Match sold titles with invoices.
ERS Dispatcher
GEICO
08.2018 - 04.2019
- Answering to customers in stressful situations and solving the issue
- Problem solving skills
- Computer Skills
- Entering information in a data base
- Working efficiently
Key Hourly Manager
Applebee's Neighborhood Bar
02.2016 - 08.2018
- Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately
- Keeping track of inventory and making sure every area is fully stocked
- Ordering supplies as necessary and coordinating product deliveries with suppliers
- Covering the responsibilities of staff members who are unable to work their shift
- Addressing customer complaints and satisfying their needs in a professional manner
- Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
- Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
- Opening or closing the business when working the first or last shifts of the day
- Communicating ongoing tasks or issues to the following shift manager
- Training new employees
- Educating the staff on safety guidelines, customer service and standards for cleanliness
- Communicating with staff regarding new company procedures, sales incentives and product information
- Monitoring compliance with safety standards and federal, state and company guidelines
- Setting performance goals with teams members and encouraging them to meet those goals
Education
Psychology (AA) -
Georgia Military College
Warner Robins, GA11.2025
General Education Diploma - undefined
Middle Georgia Technical College
01.2005
Skills
- Supportive & Strategic Leadership
- Values-Based Decision Making
- Team Motivation & Development
- Workflow & Organizational Efficiency
- Effective Communication & Active Listening
- Growth Mindset & Continuous Learning
- Reliability, Accountability & Follow-Through
- Customer-Centered Service & Relationship Building
Certification
- Driver's License
- Certified Notary Public
Timeline
Logistics Coordinator
Nichiha USA
09.2024 - Current
Logistics Supervisor
Camilla Rose
01.2024 - 08.2024
Customer Service Representative/Warehouse Associate
Camilla Rose
04.2023 - 01.2024
Correctional Officer
DOOLY STATE PRISON
01.2022 - 03.2023
Retail Associate
Goodwill
09.2021 - 01.2022
MIT (Manager in Training)
Cook Out Restaurants
04.2021 - 09.2021
Salvage Specialist
GEICO
04.2019 - 12.2020
ERS Dispatcher
GEICO
08.2018 - 04.2019
Key Hourly Manager
Applebee's Neighborhood Bar
02.2016 - 08.2018
General Education Diploma - undefined
Middle Georgia Technical College
Psychology (AA) -
Georgia Military College
Additional Information
- Leadership & Team Development: Proven ability to guide, support, and motivate teams toward high performance and accountability
- Operational Excellence: Experienced in improving workflow efficiency, organizing schedules, tracking performance, and maintaining compliance standards
- Professional Communication: Skilled in resolving customer issues, communicating expectations clearly, and building trust with staff and clients
- Emotional Intelligence: Balances empathy with boundaries to create psychologically safe, productive work environments
- Reliable & Dedicated Work Ethic: Known for consistency, follow-through, and commitment to completing tasks with quality and integrity
- Growth-Oriented Mindset: Currently pursuing a Psychology degree to strengthen decision-making, leadership insight, and problem-solving abilities