Alexia Newton
11551 Highway 36 Covington,GA
Summary
Dynamic professional with extensive experience in teaching, management, customer service, and front-desk administration. Proven ability to lead teams and streamline operations while maintaining strong client and student relationships. Recognized for exceptional communication and organizational skills in fast-paced environments. Skilled in balancing administrative tasks with customer-facing responsibilities to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Office Manager
Newstone Construction LLC
Covington, Georgia
01.2023 - Current
- Managed daily office operations for construction project administration.
- Coordinated communication between project managers and subcontractors.
- Organized project documentation and ensured compliance with safety regulations.
- Scheduled meetings and maintained calendars for project timelines.
- Processed invoices and tracked expenses using accounting software.
- Assisted in preparing reports on project status and resource allocation.
- Developed filing systems to improve document retrieval efficiency.
- Trained new staff on office procedures and software tools used in construction projects.
- Oversaw the onboarding process for new employees assigned to specific construction jobs.
- Prepared purchase orders for necessary supplies and materials required for each project.
- Assisted in preparing contracts for potential new construction projects.
- Worked closely with accounting staff members to reconcile financial statements related to ongoing projects.
- Maintained accurate records of construction project costs, expenses, and progress reports.
- Processed invoices from contractors and suppliers ensuring accuracy prior to payment approval.
- Provided excellent customer service to resolve customer complaints.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Responded to vendor inquiries regarding payment status and discrepancies.
- Collaborated with procurement team to ensure compliance with purchasing policies.
- Maintained accounts payable files and records in an organized manner.
- Prepared checks for the payment of vendor invoices.
Substitute Teacher, K-12
Covington Academy
Covington, Georgia
08.2022 - 01.2023
- Attended school-related functions and activities as required.
- Facilitated hands-on activities to support student learning objectives and engagement.
- Referred classroom management and disciplinary issues to the principal's office.
- Followed lesson plans left by teachers to support learning goals and minimize gaps in curriculum pacing.
- Kept the classroom environment safe and clean, following important procedures and guidelines for upkeep.
- Supervised students are escorted safely to and from classrooms and assemblies.
- Assigned classwork and homework, making corrections and revisions to provide feedback.
- Collaborated with teachers to prepare instructional materials and resources.
- Managed classroom behavior to create a positive learning environment.
- Delivered engaging lessons to diverse K-12 students across various subjects.
- Provided individualized support to students needing extra assistance.
- Communicated effectively with parents regarding student progress and behavior.
- Established positive relationships with administrators, teachers and parents.
Customer Service Representative
Atlanta Cutlery Corp
Conyers, Georgia
10.2021 - 04.2022
- Researched assistance was requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints, and issues, providing insightful solutions.
- Offered products and services to meet customers' needs and goals.
- Completed sales payments, refunds, and exchanges, and issued store credit.
- Returned customer calls, and responded to inquiries and complaints.
- Documented detailed notes in the CRM system to track customer interactions.
- Communicated with clients over the phone, email, and chat platforms.
- Trained new employees on sales and customer service techniques.
- Placed outbound calls to existing members, offering additional consultation on products and services.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Eastside High School
Covington, GA05-2019
Skills
- Office administration
- Accounting software
- Document management
- Compliance tracking
- Invoice processing
- Project coordination
- Problem solving
- Effective communication
- Financial reporting
- Customer relationship management
- Scheduling and calendar management
- Financial tracking
- Administrative support
- Scheduling
- Office management
- Payroll processing
- Payroll and budgeting
- Financial accounting
References
References available upon request.
Timeline
Office Manager
Newstone Construction LLC
01.2023 - Current
Substitute Teacher, K-12
Covington Academy
08.2022 - 01.2023
Customer Service Representative
Atlanta Cutlery Corp
10.2021 - 04.2022
High School Diploma -
Eastside High School
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