Alexia Noel-Jeune

Livingston

Summary

Human Resources professional with experience in recruitment, onboarding, employee engagement, and office administration. Demonstrated success in enhancing new hire experience and ensuring operational compliance. Adept at fostering clear communication and team collaboration. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

years of professional experience

Work History

Office Administrator / HR Specialist

The Marc Agency LLC

05.2024 - Current

Recruit, interview, and onboard part-time staff and real estate agents, growing brokerage headcount by 25%
Build recruitment funnels using LinkedIn, social media, email marketing, and in-person networking
Maintain ongoing communication with candidates, reducing drop-off rates by 50%
Conduct new hire orientations and present information on benefits, payroll, and timekeeping processes
Streamline office operations to enhance workflow efficiency and reduce administrative delays.
Schedule open houses and coordinate client meetings to streamline operational logistics
Assists in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Serves as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Guest Service Associate

European Wax Center

01.2022 - Current

Contributes to administrative meetings, offering insights for process improvements.
Assists in training new associates on customer service protocols and operational best practices to maintain high standards.
Delivers exceptional customer service by addressing inquiries and resolving concerns promptly.
Manages appointment scheduling using proprietary booking software to optimize client flow and minimize wait times.
Ensures appointment accuracy and high client satisfaction through proactive communication.
Implements inventory management practices, tracking supplies to ensure availability of essential products for services.
Fosters a welcoming atmosphere through effective communication, contributing to a positive client experience and retention rates.
Resolves customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Handles phone inquiries professionally, contributing to increased bookings and repeat customers.

Sales Associate

Vanilla Sky

06.2021 - 12.2021

Led daily sales operations, enhancing customer engagement and satisfaction.
Analyzed sales data to identify trends and optimize inventory management strategies.
Collaborated with management to implement effective sales strategies, boosting overall store performance.
Utilized point-of-sale systems for transaction processing and accurate inventory tracking.
Delivered personalized styling support and maintained high levels of customer satisfaction
Managed and restocked inventory to optimize merchandise visibility
Mentored and trained new hires, ensuring seamless integration into company processes
Maintained a professional and policy-compliant work environment
Trained and mentored new sales associates on product knowledge and customer service techniques.

Education

Bachelor of Arts - Sociology

Montclair State University

Montclair, NJ

Skills

Technical: Microsoft Office Suite (Word, Excel, PowerPoint)
Google Workspace
Recruiting
Onboarding
Employee Engagement
Interviewing
Customer service

Training
Strong Communication
Team Collaboration
Organizational Skills
Time Management
Decision-Making
Scheduling coordination

Timeline