Alexia Ornelas
Avondale,AZ
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. I am self-motivated and am looking for an opportunity where i may use my skills.
Overview
5
5
years of professional experience
Work History
Claims Specialist
Bank Of America
04.2018 - 11.2018
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
Collections and Recovery Specialist
Bank Of America
10.2016 - 04.2018
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Attorney's Assistant
Law Offices Of Jack H Hirsch
05.2014 - 09.2016
- Provided case file-related reminders to attorneys and retrieving information from internal case management system.
- Prepared various legal documents or pleadings and electronically filed pleadings with courts.
- Maintained official files for cases in conformity with SOPs.
- Entered data, electronic submissions, decisions and orders into electronic filing system.
- Arranged for court space and court reporting services and prepared letters confirming court reporting arrangements.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Contacted key witnesses to testify at court hearings.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Translated and interpreted for various attorneys in office and during important meetings
Crew Member
McDonald's
11.2013 - 03.2014
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Career Success High School
Phoenix, AZ05.2017
Skills
- Policy Modifications and Updates
- Premium Collection
- Documentation Review
- Fluent in Spanish written and verbal
- Appointment Coordination
- Document and File Management
- Computers and Technology
- Multitasking and Time Management
- Research and Analytical Skills
- Outgoing Mail Preparation
- Data Gathering
- Database and Client Management Systems
Languages
Spanish
Native or Bilingual
Timeline
Claims Specialist
Bank Of America
04.2018 - 11.2018
Collections and Recovery Specialist
Bank Of America
10.2016 - 04.2018
Attorney's Assistant
Law Offices Of Jack H Hirsch
05.2014 - 09.2016
Crew Member
McDonald's
11.2013 - 03.2014
High School Diploma -
Career Success High School
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