Alexia Prendas Rodriguez

Communication Skills

• Verbal communication: Clear and professional when speaking to clients or on the phone.

• Written communication: Polished emails, memos, and messages.

• Listening skills: Attentive to guest needs and instructions.

• Tone and diplomacy: Warm, calm, and respectful in all interactions.

Customer Service

• Friendly and welcoming demeanor

• Handling complaints tactfully

• Understanding and anticipating needs

• Creating a positive first impression

Administrative & Technical Skills

• Multitasking: Managing calls, visitors, and paperwork simultaneously.

• Data entry and filing

• Appointment scheduling and calendar management

• Using office equipment: Printers, copiers, phones, etc.

• Familiarity with software: MS Office, booking systems, CRM platforms.

Organizational Skills

• Time management

• Prioritizing tasks efficiently

• Maintaining a tidy and organized front desk

• Record-keeping accuracy

Attention to Detail

• Accurate message taking

• Checking visitor IDs, documents, or appointments

• Spelling and grammar accuracy in communications

Professionalism

• Reliable and punctual

• Neat personal appearance

• Discretion with confidential information

• Calm under pressure

Interpersonal Skills

• Team collaboration

• Empathy and patience

• Conflict resolution

• Cultural sensitivity

• Managed front desk operations, ensuring efficient client check-in and call handling.
• Coordinated scheduling for appointments and meetings, optimizing office calendar usage.
• Maintained organized filing systems for documents, enhancing retrieval efficiency.
• Assisted in inventory management of office supplies, streamlining procurement processes.

• Streamlined operational workflows to enhance efficiency and reduce processing times.
• Led cross-functional teams to implement strategic initiatives that improved service delivery.
• Developed and monitored performance metrics to assess operational effectiveness and drive improvements.
• Mentored staff on best practices in operations management, fostering a culture of continuous improvement.
• Fostered team collaboration and enhanced productivity through active engagement and cooperation.
• Provided exceptional customer support, ensuring high-quality service delivery.
• Maintained a consistently positive attitude, contributing to team morale and customer satisfaction.
• Demonstrated proficiency in managing multiple tasks concurrently with strong attention to detail.
• Cultivated strong working relationships with colleagues, promoting a collaborative and supportive work environment.
• Oversaw cash handling procedures, monitoring intake and deposits to improve financial accuracy and minimize discrepancies.

• Managed daily operations to ensure timely and efficient completion of customer service tasks and fueling procedures.
• Recruited, trained, and supervised staff, fostering a team environment to maintain high morale and productivity.
• Oversaw inventory management, including order placement and receipt of fuel and store products, to maintain optimal stock levels and prevent loss.
• Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining customer satisfaction.
• Ensured compliance with safety, health, and environmental regulations, including the management of flammable product handling.
• Conducted financial oversight, including transaction management, sales reconciliation, financial reporting, and expense control.
• Developed and executed marketing and promotional strategies to enhance sales and profitability.
• Maintained cleanliness and orderliness of the station and its surroundings through regular maintenance and housekeeping.
• Negotiated with suppliers to secure fuel and product orders while ensuring quality standards.
• Resolved unexpected challenges, such as equipment malfunctions and emergency situations, with effective problem-solving skills.
• Analyzed sales data and staff performance metrics to generate comprehensive reports for senior management review.
• Pursued professional development opportunities to stay current with industry trends and enhance personal growth.
• Managed vendor relationships to optimize supply chain processes and ensure compliance with regulations.
• Collaborated with stakeholders to identify process gaps and recommend actionable solutions.
• Implemented training programs for employees, enhancing skill sets and operational knowledge across the team.
• Analyzed data trends to inform decision-making and improve overall organizational performance.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

• Enhanced team collaboration and performance through active engagement and cooperation.
• Communication Skills
• Verbal communication – Clear and polite speaking when answering phones or greeting visitors.
  Written communication – Professional writing for emails, messages, or memos.
  Listening skills – Paying close attention to visitor or caller needs.
  Interpersonal & Customer Service Skills
• Friendly demeanor – Making guests feel welcome and comfortable.
  Patience and empathy – Handling difficult or frustrated individuals calmly.
  Conflict resolution – Managing complaints or issues professionally.
  Organizational & Multitasking Abilities
• Time management – Prioritizing tasks and managing a busy front desk.
  Scheduling – Booking appointments or meetings efficiently.
  Record keeping – Maintaining accurate logs, visitor entries, or office supplies.
  Technical Skills
• Phosystems – Operating multi-line phone systems.
• Office software – Using tools like Microsoft Office (Word, Excel, Outlook) or Google Workspace.
  Data entry – Accurately inputting information into systems.
  Booking/scheduling software – Familiarity with platforms like Calendly, Outlook, or appointment booking tools.
  Administrative Support
• Filing and documentation – Organizing paper or digital files.
  Mail handling – Receiving, sorting, and distributing mail/packages.
• Provided exceptional customer support, ensuring client satisfaction and service quality.
• Maintained a consistently positive demeanor, contributing to a welcoming and upbeat atmosphere.
• Demonstrated proficiency in multitasking, effectively managing various responsibilities simultaneously.
• Cultivated strong interpersonal relationships with colleagues, promoting a cohesive and supportive workplace.
• Oversaw financial transactions, including cash intake and deposit records, to enhance accuracy and minimize discrepancies.