Alexia Prendas Rodriguez
Norcross,GA
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.
Knowledgeable [Desired Position] with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Keller Williams
02.2023 - Current
- Enhanced team collaboration and performance through active engagement and cooperation.
- Provided exceptional customer support, ensuring client satisfaction and service quality.
- Maintained a consistently positive demeanor, contributing to a welcoming and upbeat atmosphere.
- Demonstrated proficiency in multitasking, effectively managing various responsibilities simultaneously.
- Cultivated strong interpersonal relationships with colleagues, promoting a cohesive and supportive workplace.
- Oversaw financial transactions, including cash intake and deposit records, to enhance accuracy and minimize discrepancies.
Manager of Operations
Georgia Lottery
03.2020 - 01.2023
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement strategic initiatives that improved service delivery.
- Developed and monitored performance metrics to assess operational effectiveness and drive improvements.
- Mentored staff on best practices in operations management, fostering a culture of continuous improvement.
- Fostered team collaboration and enhanced productivity through active engagement and cooperation.
- Provided exceptional customer support, ensuring high-quality service delivery.
- Maintained a consistently positive attitude, contributing to team morale and customer satisfaction.
- Demonstrated proficiency in managing multiple tasks concurrently with strong attention to detail.
- Cultivated strong working relationships with colleagues, promoting a collaborative and supportive work environment.
- Oversaw cash handling procedures, monitoring intake and deposits to improve financial accuracy and minimize discrepancies.
Manager of Operations
Texaco
05.2018 - 02.2020
- Managed daily operations to ensure timely and efficient completion of customer service tasks and fueling procedures.
- Recruited, trained, and supervised staff, fostering a team environment to maintain high morale and productivity.
- Oversaw inventory management, including order placement and receipt of fuel and store products, to maintain optimal stock levels and prevent loss.
- Provided exceptional customer service, addressing inquiries, resolving issues, and maintaining customer satisfaction.
- Ensured compliance with safety, health, and environmental regulations, including the management of flammable product handling.
- Conducted financial oversight, including transaction management, sales reconciliation, financial reporting, and expense control.
- Developed and executed marketing and promotional strategies to enhance sales and profitability.
- Maintained cleanliness and orderliness of the station and its surroundings through regular maintenance and housekeeping.
- Negotiated with suppliers to secure fuel and product orders while ensuring quality standards.
- Resolved unexpected challenges, such as equipment malfunctions and emergency situations, with effective problem-solving skills.
- Analyzed sales data and staff performance metrics to generate comprehensive reports for senior management review.
- Pursued professional development opportunities to stay current with industry trends and enhance personal growth.
- Managed vendor relationships to optimize supply chain processes and ensure compliance with regulations.
- Collaborated with stakeholders to identify process gaps and recommend actionable solutions.
- Implemented training programs for employees, enhancing skill sets and operational knowledge across the team.
- Analyzed data trends to inform decision-making and improve overall organizational performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Education
Bachelor of Business Administration -
Santa Lucia University
Costa Rica12-2017
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Client retention
- Account management
- New client acquisition
Languages
English
Professional Working
Spanish
Native or Bilingual
Interests
- Supporting STEM education initiatives and mentorship programs
- Adventure Travel
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
Timeline
Insurance Agent
Keller Williams
02.2023 - Current
Manager of Operations
Georgia Lottery
03.2020 - 01.2023
Manager of Operations
Texaco
05.2018 - 02.2020
Bachelor of Business Administration -
Santa Lucia University
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