Alexia Price
Salem,OR
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. I have the desire to help Oregonians achieve health, well-being, and independence.
Overview
8
8
years of professional experience
Work History
Assistant to the Service Manager/Lead Service Coordinator
Mercedes-Benz and Acura of Salem
09.2020 - Current
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Assist the service advisors in submitting proper documentation to prospective companies and customers to ensure accuracy.
- Offered technical support and troubleshot issues to enhance office productivity.
- Microsoft Outlook scheduling for monthly meetings with service advisors and upper management along with taking minutes for those meetings.
- Assist the Service Manager with printing, organizing, and handing out the technician's hourly report, daily.
- In charge of the warranty labor rate increases for all car lines, needing to provide full Excel worksheets of research into current labor rates used against the current market.
- I lead the charge to raise our labor rate on both Mercedes-Benz passenger vehicles from $150 an hour to $180 an hour, and for the Sprinter vans $155 an hour to $185.
- Ensure customer satisfaction not only when at the shop, but before and after visiting.
- Direct contact with insurance and service contract companies to get outstanding bills paid and documents where they need to be.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Scan warranty documents into the company's software to ensure compliance with our corporate teams.
- Marketing for the business outreach every day to grow our customer base.
- Coordinate schedules that help workflow through the shop with minimal pushback every day for multiple car lines.
- In charge of creating loaner agreements for our guests and making sure we have proper documentation before they make it through the door.
- Greeted guests in with friendliness and professionalism.
- Trained and supervised employees on office policies and procedures.
File Maintenance Manager/Scan Coordinator
Safeway
09.2016 - 12.2020
- Maintain computer systems as they pertain to store signage.
- Provides prompt and friendly customer service and maintains a positive work environment.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Maintain close relationships with store leadership and the District support team.
- High level of attention to detail.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
- Ability to work as a team member while simultaneously leading a team of 5.
- Responsible for pricing integrity throughout the store.
- Verifies weekly ad and promotional price accuracy.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Maintains compliance with company policies and procedures concerning department operations and quality to ensure compliance with federal, state, local, OSHA safety and sanitation regulations.
- Performs scan audits according to schedule, keeping a clean and organized scan office.
- Establishes and maintains communication with Cashiers to ensure a smooth transition of products being delivered.
Assistant
STARS program, Boys and Girls Club of Corvallis
09.2018 - 12.2019
- Invest in building collaborative, and trust-based relationships with STAR Scholars, Team members, school staff, BGCFV staff, and community partners.
- Assist the lead with all activities they set for the week to help make the day run as efficiently as possible.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Supported student physical, mental, and social development using classroom games and activities.
- Greeted guests in with friendliness and professionalism.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Using positive discipline techniques to help students gain self-discipline and learn how to settle their disputes using conflict-resolution skills.
- Completed daily reports, meal count sheets, and attendance logs.
- Help develop in all children the qualities of kindness, courtesy, and self-discipline.
- Worked with program leader to identify and target opportunities for instructional improvements.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Crew Member
Kentucky Fried Chicken
08.2015 - 12.2016
- Provide a top-notch guest experience that includes friendly interactions, hot and fresh meals, and a commitment to cleanliness.
- Contribute to the overall positive and collaborative work environment.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Make and prepare guest orders with accuracy and efficiency.
- Assisted other team members to achieve goals.
- Prioritize tasks and manage your time efficiently.
- Manage and operate the equipment needed for your role.
- Address questions from customers and vendors and know where to go if you don't know the answer.
Education
High School Diploma -
West Albany High School
06.2016
Skills
- Outstanding customer service skills
- Detail oriented
- Strong researcher
- Critical thinker
- Microsoft Office Suite
- Quick learner
- Excellent problem-solving abilities
- Reliable, and dependable
- Conflict resolution skills
- Strong multi-tasker
- Strong and accurate communication skills
- Efficient in time management
- Coordination skills for meetings along with taking minutes
- Ability to meet deadlines
- Adaptable and flexible
- Self-motivated and strong team member
- Strong organizational skills
- Project Management
- Office Administration
Timeline
Assistant to the Service Manager/Lead Service Coordinator
Mercedes-Benz and Acura of Salem
09.2020 - Current
Assistant
STARS program, Boys and Girls Club of Corvallis
09.2018 - 12.2019
File Maintenance Manager/Scan Coordinator
Safeway
09.2016 - 12.2020
Crew Member
Kentucky Fried Chicken
08.2015 - 12.2016
High School Diploma -
West Albany High School