Alexia Ramirez
Ronkonkoma,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Lead Educator- Childcare
Right At School
08.2023 - Current
- Lead a team of educators and/or assistant teachers to ensure the delivery of engaging, interactive educational experiences and curriculum
- Develop strong relationships with school administration and parents
- Manage staff compliance with district-specific policies and procedures
- Maintain excellent communication with varied audience including children, parents, staff and school personnel
- Model positive guidance and effective classroom management to maintain the safety, well-being and attention of all children while supporting homework completion, leading fun activities and guiding children at play
- Manage and order supplies as needed according to curriculum
- Meet and report regularly to the area manager
Assistant Call Center Supervisor
Garden OBGYN
08.2022 - 08.2023
- Scheduled appointments and procedures for patients.
- Ensured to obtain accurate demographic information
- Educated patients on office protocols and procedures
- Acted as a liaison for the patients and office by directing calls to the proper departments, as needed. Used good judgement in handling calls, especially with urgent matters and problem solving
- Assisted patients and their needs by making reminder calls as requested and rescheduled appointments as needed
- Created referrals for patients for radiology, blood work and other departments as needed
- Worked on multiple projects provided by manager, including changing appointment reason codes, creating and monitoring Zocdoc spreadsheet used by office staff to schedule and monitor appointments
- Verified insurance to ensure it was active prior to appointment
- Answered patient calls promptly to avoid on-hold wait times
- Minimized workflow issues by cross-training staff on protocols and customer service practices
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
Education
High School Diploma -
Newfield High School
06.2018
Skills
Proficient in Microsoft Word and Excel
CPR Certified
Medical Terminology
Manages High Volume Calls
Organization and Efficiency
Customer Service
Timeline
Lead Educator- Childcare
Right At School
08.2023 - Current
Assistant Call Center Supervisor
Garden OBGYN
08.2022 - 08.2023
High School Diploma -
Newfield High School