Alexia Ramirez
Coram,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Childcare Educator
Right At School
08.2023 - 11.2023
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Develop strong relationships with school administration and parents.
- Maintain excellent communication with varied audience including children,parents, staff and school personnel.
- Model positive guidance and effective classroom management to maintain safety, well-being and attention of all children while supporting homework completion, leading fun activities and guiding children play.
- Manage and order supplies as needed according to curriculum.
- Meet and report regularly to the area manager.
Assistant Call Center Supervisor
Garden OBGYN
08.2022 - 08.2023
- Scheduled appointments for patients.
- Ensured to obtain accurate demographic information.
- Educated patients on office protocols and procedures.
- Acted as a liaison for the patients and office by directing calls to the proper departments, as needed.
- Used good judgment in handling calls, especially with urgent matters and problem solving.
- Assisted patients and their needs by making reminder calls as requested and rescheduled appointments as needed.
- Created referrals for patients for radiology, blood work, and other departments as needed.
- Worked on multiple projects provided by manager, including changing appointment reason codes, creating and monitoring Zocdoc spreadsheet used by office staff to schedule and monitor appointments.
- Verified insurance to ensure it was active prior to appointment.
- Answered patient calls promptly to avoid on-hold wait times.
- Minimized workflow issues by cross-training staff on protocols and customer service practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Site Director
YMCA
01.2022 - 08.2022
- Developed and implemented safety protocols, resulting in a decrease of workplace accidents.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Developed strong relationships with staff, children, parents and administration.
- Created a safe environment for staff and children.
- Helped plan weekly educational activities.
- Reported to site director with daily reports.
Childcare Assistant Teacher
Storybook Hollow
09.2020 - 02.2021
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Daycare Provider Assistant
Dandelion Daycare
04.2019 - 06.2020
- Enhanced children''s learning experiences by incorporating creative and age-appropriate activities into daily routines.
- Supported lead daycare provider in maintaining a safe and nurturing environment for children, fostering positive social interactions.
- Assisted with the development of individualized care plans for each child, addressing specific needs and promoting growth.
- Contributed to improved parent satisfaction by maintaining open communication channels and providing regular updates on their child''s progress.
Front Counter Worker
Crazy Crepe Cafe
03.2018 - 06.2018
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Streamlined order processing for increased accuracy and quicker turnaround times.
- Enhanced customer experience with thorough product knowledge and helpful recommendations.
- Maintained a clean and organized work area, ensuring a welcoming environment for customers.
- Managed cash register operations, accurately handling transactions and balancing cash drawer daily.
- Collaborated with team members to maintain adequate inventory levels and restock shelves as needed.
Associate/Cashier
Eureeka
12.2017 - 01.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for faster service and reduced wait times.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Assisted in inventory management, contributing to improved stock levels and product availability.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
Associate/Cashier
Party City
10.2017 - 11.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for faster service and reduced wait times.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Assisted in inventory management, contributing to improved stock levels and product availability.
- Organized part orders, such as balloons and invitations, for customer's special day.
- Answered phone calls regarding the store and products.
- Helped with stocking and merchandising.
- Maintained cleanliness of the sales floor.
Education
High School Diploma -
Newfield High School
Selden, NY06.2018
Skills
- Verbal and Written Communication
- Student Engagement
- Payment Processing
- Behavior Management
- Cleaning and Sanitation
- Positive Reinforcement
- Patience and Empathy
- First Aid Certification
- Time Management
- Active Listening
- Organizational Skills
- Parent-Teacher Communication
- Child Safety Procedures
- Conflict Resolution
- Problem Solving
- Strong Work Ethic
- Schedule Creation and Maintenance
- Fluent in English
- Decision-Making
- Friendly and Likeable
- Positive Role Model
- Customer Service
- Detail Oriented
- Dependable
- Proficient in Microsoft Word and Excel
- Manages high volume calls
Timeline
Childcare Educator
Right At School
08.2023 - 11.2023
Assistant Call Center Supervisor
Garden OBGYN
08.2022 - 08.2023
Assistant Site Director
YMCA
01.2022 - 08.2022
Childcare Assistant Teacher
Storybook Hollow
09.2020 - 02.2021
Daycare Provider Assistant
Dandelion Daycare
04.2019 - 06.2020
Front Counter Worker
Crazy Crepe Cafe
03.2018 - 06.2018
Associate/Cashier
Eureeka
12.2017 - 01.2018
Associate/Cashier
Party City
10.2017 - 11.2017
High School Diploma -
Newfield High School