Alexia Reatiga

• Manage and execute 20 to 30 deteriorated pole maintenance work orders weekly - 10 to 15 worked weekly by crews in the field, in addition to completing 10 work order closers a week

• Managed distribution projects, notifications, and applicant installs

• Apply and close 10-15 city permits a week within Orange County

• Pre-fielding, creating field packets, requesting traffic control, and requesting USA checks to ensure on-time quality service

• Log and analyze data daily within Sharepoint, Click, Microsoft Excel, and Landing Map Reports

• Researched and adopted new technologies as a team to add value to existing offerings

• Take lead on two pilot programs from Southern California Edison, FMP360 & Work it - actively working with the program developers

• Monitored office workflow and administrative processes to keep operations running smoothly, such as establishing new inventory count processes and sheets, shifting operational time-frames to support the specific business, and scheduling employees according to their needs and abilities
• Cross-trained a team of 28 employees to maximize team agility, morale, and performance
• Leader in building an employee-focused culture with a 90% retention rate, 30% higher than the district average
• Maintaining inventory counts twice a week to meet store needs with room to increase revenue, lowering our sitting inventory from having an excess of 40% in 2021 to 28% ending 2023
• Partnered with higher volume stores to implement best practices and strategies
• Responded to and resolved customer issues with the highest level of customer service

• Managed the master calendar for providers and scheduled patients based on optimal patient loads and clinician availability in a fast paced environment
• Completed administrative patient intakes, insurance information, and mandated forms
• Created a new intake system for the front desk for a quicker patient intake time; creating a lower wait time