Alexia Rios
San Antonio,TX
Summary
Motivated customer service representative with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable guest services experiences.
Overview
2
2
years of professional experience
Work History
Food Server /Bartending
Olive Garden - Darden Restaurants
01.2022 - Current
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Performed opening and closing duties within bar area according to schedule.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Poured and prepared mixed drinks for guests daily.
Ambassador, Guest Services
Sea World San Antonio
08.2021 - 01.2022
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Engaged in educational programs for local youth, providing valuable career and life skills.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Represented organization at special events, delivering engaging presentations to diverse audiences.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Served as organization ambassador at various special events, promoting mission and values.
- Trained junior team members in customer service strategies and property policies.
Education
BBA - Business Administration And Management
University of Incarnate Word
San Antonio, TX05.2027
Skills
- Cash Handling
- Food Sales and Promotion
- High-Volume Dining
- Process Payments
- Train Employees
- Quality Control
- Stocking and Replenishing
- Menu Memorization
- Performance Improvement
- High-Energy and Stamina
- Hospitality Service Expertise
- Natural Leadership
- Warm and Friendly
- Bartending Services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Server /Bartending
Olive Garden - Darden Restaurants
01.2022 - Current
Ambassador, Guest Services
Sea World San Antonio
08.2021 - 01.2022
BBA - Business Administration And Management
University of Incarnate Word