Alexia Rocha
Missouri City,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
REMOTE SALES
USA CAR SALES
08.2018 - Current
- Managed a team of sales professionals, fostering a collaborative environment that improved overall performance.
- Drove sales growth through targeted account management strategies that expanded market share in competitive industries.
- Exceeded monthly sales targets consistently by motivating staff members to reach their full potential in driving revenue growth.
- Maintained a high level of product knowledge, resulting in successful sales pitches and closing deals.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
REMOTE CUSTOMER SERVICE
CVS
11.2016 - 09.2018
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Enhanced client retention rates by delivering exceptional customer service and support.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided excellent customer service, addressing visitor concerns while maintaining strict adherence to safety protocols.
- Conducted staff training sessions on wine knowledge, improving overall team expertise and customer service skills.
Retail Sales Associate
Carters Oshkosh
10.2015 - 07.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
KLEIN COLLINS
Spring, TX05-2015
Skills
- Remote sales
- Sales quoting
- Commercial sales practice
- Sales prospecting
- Remote service
- Remote Work Experience
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
REMOTE SALES
USA CAR SALES
08.2018 - Current
REMOTE CUSTOMER SERVICE
CVS
11.2016 - 09.2018
Retail Sales Associate
Carters Oshkosh
10.2015 - 07.2016
High School Diploma -
KLEIN COLLINS
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