Alexia Rodrigues
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resort Manager
Ponte Vedra Inn & Club
11.2021 - Current
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Restaurant Manager
Darden Restaurants, Inc
11.2017 - 07.2023
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Head Bartender & Certified Trainer
California Pizza Kitchen
01.2015 - 11.2017
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server & Bartender
Cooter Brown's Twisted Southern Kitchen
05.2013 - 09.2015
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Downers Grove, IL04.2021
Skills
- Marketing
- Onboarding and Orientation
- Teamwork and Collaboration
- Schedule Management
- Employee Relations
- Leadership Development
- Initiative and Self-Motivation
- Event Coordination
Certification
- Certified WSET Level 1 Award in Wine
Additional Information
References:
- Crystal Collins (302) 743-8372, Former Supervisor
- Nichole Garris (302) 922-2732, Former Supervisor
- Brian Garrafa (407) 618-3895, Former Supervisor
Timeline
Resort Manager
Ponte Vedra Inn & Club
11.2021 - Current
Restaurant Manager
Darden Restaurants, Inc
11.2017 - 07.2023
Head Bartender & Certified Trainer
California Pizza Kitchen
01.2015 - 11.2017
Server & Bartender
Cooter Brown's Twisted Southern Kitchen
05.2013 - 09.2015
Bachelor of Science - Business Administration And Management
DeVry University