Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Rodriquez

Las Vegas,NV

Summary

Hardworking employee enthusiastic about learning in any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Reliable and upbeat. very successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Sales Representative

X World 360
12.2023 - 05.2024
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

Patient Care Taker

Freedom Care
02.2023 - 12.2023
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.

Sales Representative

Czar Marketing Group
01.2023 - 08.2023
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Hostess/Security Assistant

Afro Hookah Lounge
08.2022 - 01.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Shift Leader Manager

Burger King
12.2021 - 08.2022
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.

Customer Service Representative

Turtle Peak
07.2021 - 12.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Representative

Vector Marketing Company
02.2021 - 07.2021
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Team Leader Manager

KFC
05.2020 - 01.2021
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Implemented data-driven strategies to identify areas for improvement in team performance, leading to increased productivity levels.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.

Head Hostess

Famous Daves BBQ
07.2019 - 04.2020
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

High School Diploma -

C.O BASTIAN H.S
Caliente, NV
07.2019

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Sales strategy development
  • Product and Service Sales
  • Customer Retention
  • Negotiation Tactics
  • Client Service
  • Customer Needs Assessment
  • Performance Improvement
  • Strategic Planning
  • Strategy Development
  • Staff Training
  • Business Development
  • Closing Techniques
  • Systems and software expertise
  • Lead Generation

Timeline

Sales Representative

X World 360
12.2023 - 05.2024

Patient Care Taker

Freedom Care
02.2023 - 12.2023

Sales Representative

Czar Marketing Group
01.2023 - 08.2023

Hostess/Security Assistant

Afro Hookah Lounge
08.2022 - 01.2023

Shift Leader Manager

Burger King
12.2021 - 08.2022

Customer Service Representative

Turtle Peak
07.2021 - 12.2021

Sales Representative

Vector Marketing Company
02.2021 - 07.2021

Team Leader Manager

KFC
05.2020 - 01.2021

Head Hostess

Famous Daves BBQ
07.2019 - 04.2020

High School Diploma -

C.O BASTIAN H.S

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Alexia Rodriquez