Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexia Salazar

Anna

Summary

Dedicated team lead with proven expertise in customer complaint resolution and team supervision. Skilled in training development and cash handling, ensuring efficient operations and enhanced customer satisfaction. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

3
3
years of professional experience

Work History

Cashier Team Lead

McDonald's
Anna
03.2022 - Current
  • Trained new cashiers on operational procedures and customer interaction techniques.
  • Managed cash register operations, ensuring accuracy in cash handling.
  • Supervised cashier team to ensure efficient customer service and transactions.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Coordinated daily shift schedules for team members to optimize coverage.
  • Processed transactions quickly while maintaining a friendly demeanor with customers.
  • Collaborated with management to improve workflow processes and service quality.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted with training new cashiers and customer service team members to increase speed of on boarding.
  • Developed strong working relationships with team members to foster collaboration.
  • Assisted customers with locating items within the store when requested.

Education

High School Diploma -

Anna High School
Anna, TX
05-2024

Skills

  • Cash handling
  • Customer complaint resolution
  • Team supervision
  • Customer relationship management
  • Training development
  • Staff scheduling
  • Problem solving
  • Team building
  • Time management
  • Empathy and patience
  • Opening and closing procedures
  • Cash handling expertise
  • Clear communication
  • Motivational skills
  • Team management
  • New hire training
  • Positive attitude
  • Customer service
  • Team collaboration

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Cashier Team Lead

McDonald's
03.2022 - Current

High School Diploma -

Anna High School