Alexia Sanchez
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Associate/Deli Associate
Quick Chek
07.2022 - 01.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Trained new hires on store deli policies, procedures, and exceptional customer service standards.
Crew Team Member
Chick-fil-A
12.2021 - 06.2022
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
Waitress/ Phone Customer Service Representative
Mona Lisa Pizzeria
03.2020 - 07.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06.2023
Skills
- Food Preparation
- Cash Handling
- Beverage Preparation
- Customer Service
- Opening and Closing Duties
- Proficient in word and Excel
Timeline
Barista
Starbucks
07.2023 - Current
Sales Associate/Deli Associate
Quick Chek
07.2022 - 01.2023
Crew Team Member
Chick-fil-A
12.2021 - 06.2022
Waitress/ Phone Customer Service Representative
Mona Lisa Pizzeria
03.2020 - 07.2020
High School Diploma -
Bayonne High School