ALEXIA SCHULMAN
Hialeah
Summary
As service professional, brings valuable experience in maintaining high standards of cleanliness and customer service. Proven ability to support team goals and adapt to changing needs, ensuring seamless operation. Known for reliability, effective communication, and strong attention to detail.
Overview
5
5
years of professional experience
Work History
Housekeeper
AC Cabrera LLC
07.2023 - Current
- Removed trash, debris and other waste materials from premises.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Crew Member
Wendys Restaurant
05.2023 - Current
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted management team with inventory counts of food products and beverage supplies.
Customer Service Representative
CVS Pharmacy
11.2022 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Shift Manager
McDonald's
08.2020 - 11.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between staff members in a professional manner.
- Processed weekly payroll information using appropriate software applications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
Miami Dade Community
Skills
- Customer/Client relations
- Strong work ethic
- Reliability and punctuality
- Professional appearance
- Patience and composure
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Housekeeper
AC Cabrera LLC
07.2023 - Current
Crew Member
Wendys Restaurant
05.2023 - Current
Customer Service Representative
CVS Pharmacy
11.2022 - 05.2023
Shift Manager
McDonald's
08.2020 - 11.2022
Miami Dade Community
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