Alexia Scott
BALTIMORE,MD
Summary
Detail-oriented Fulfillment Associate experienced in warehouse operations and logistics. Skilled in inventory management and order processing to ensure timely delivery. Focused on maintaining quality standards and enhancing operational efficiency while resolving order discrepancies to boost customer satisfaction.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
BALTIMORE, MD
11.2021 - Current
- Picked customer orders using handheld scanners, ensuring accurate and timely fulfillment.
- Sorted packages by route and destination within Amazon fulfillment operations
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Collaborated with team members to streamline workflow, improving overall shift efficiency.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Packed items securely following Amazon quality and shipping standards.
- Stowed inventory in designated locations across fulfillment center aisles.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Trained new fulfillment associates on best practices, enhancing onboarding experience and operational readiness.
- Supported new hire training through learning ambassador onboarding sessions
- Demonstrated daily workflows for company procedures and workplace standards
- Coached associates on equipment use and work standards.
- Guided associates through daily tasks and process changes
- Demonstrated equipment use and proper workstation setup
- Guided associates in effective communication and task execution to enhance performance. on communication, pace, and task accuracy
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
- Inspected incoming materials for quality assurance purposes.
- Monitored trainee progress and shared feedback with supervisors.
- Monitored training completion and updated learning records
- Answered employee questions during floor-based learning support
- Modeled professional behavior during company learning events
- Reviewed learning materials and reinforced policy understanding
- Reinforced safety practices across employee learning activities
- Reinforced policy updates during team huddles and shift meetings.
- Explained daily work processes and station expectations.
- Participated in training sessions related to eLearning tools and techniques.
- Coordinated with managers on training schedules and readiness
- Answered questions during training and floor support activities
- Modeled safety practices across learning station and production floor
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Demonstrated safety procedures for employer training team.
- Supported classroom sessions with employer learning materials and guides.
- Communicated shipment issues with warehouse and transportation teams.
Walmart Associate
Walmart
BALTIMORE, MD
01.2023 - 09.2023
- Assisted Walmart pickup orders and prepared items for customer handoff
- Maintained a high level of customer service while ensuring customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Selected merchandise for customer orders using retailer product standards and store inventory
- Checked item quality, freshness, and packaging before final order assembly
- Communicated order updates and special instructions with customers and store staff
- Maintained organized shopping carts, totes, and delivery staging areas
- Assisted teammates with daily tasks during peak periods.
- Resolved shopping issues with supervisors and department associates
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Receptionist
East Point Community Development Corp.
BALTIMORE, MD
07.2021 - 08.2021
- Greeted visitors at East Point community development front desk with professionalism.
- Greeted visitors and provided them with assistance.
- Answered phones and routed calls for community programs and staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for residents, partners, and internal service teams.
- Maintained reception records, contact lists, and visitor logs with accuracy.
- Directed clients to housing, outreach, and community resource information.
- Sorted mail, packages, and correspondence for administrative office workflows.
- Supported office staff with filing, copying, and routine clerical tasks.
- Updated and recorded customer or client information to maintain accounts.
Education
Associate of Arts - Philosophy
The Community College of Baltimore County
Catonsville, MD 08.2023 - 10.2026
Skills
- Warehouse safety
- Quality assurance
- Customer service
- Attention to detail
- Multitasking and organization
- Physical labor
- Issue resolution
- Problem-solving
- Critical thinking
- Written communication
- Eager to learn
- Research analysis
- Adaptable schedule
Timeline
Associate of Arts - Philosophy
The Community College of Baltimore County
08.2023 - 10.2026
Walmart Associate
Walmart
01.2023 - 09.2023
Fulfillment Associate
Amazon
11.2021 - Current
Receptionist
East Point Community Development Corp.
07.2021 - 08.2021