Alexia Service
Mary Esther,FL
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing excellent client and team support to ensure overall quality of life all around. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership, team work and innovative problem-solving.
Overview
10
10
years of professional experience
Work History
Store Manager/Owner
World-Class Empowerment Association LLC
Fort Walton Beach, Florida
03.2018 - 12.2024
- Executed strategic campaigns to enhance product and service development.
- Evaluated financial statements and activity reports to gauge productivity.
- Addressed problems by adopting and promoting customer service measures.
Store Manager
Dollar General
Destin, Florida
12.2018 - 05.2019
- Monitored adherence to safety standards and organizational policies.
- Ensured staff followed set guidelines for optimal customer interaction.
- Enhanced operational efficiency through strategic talent acquisition and comprehensive team development.
Support Manager
Walmart Inc.
Destin, Florida
06.2015 - 11.2018
- Delegated work to staff, setting priorities and goals.
- Analyzed customer feedback surveys and reported results to senior management staff.
- Ensured compliance with company policies, procedures, and industry regulations.
- Assisted Co-Manager in daily operations.
- Delivered comprehensive support to address customer inquiries.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT01-2027
Diploma - Medical Assisting
Penn Foster Career School
Scranton, PASkills
- Customer service
- Interpersonal skills
- Data Entry
- Professional Telephone Communication
- Team work
- Staff Management
- Scheduling
- Inventory Management
- Team Leadership
Ceritificate
- NHA- CCMA #S4G8C3L9
Timeline
Store Manager
Dollar General
12.2018 - 05.2019
Store Manager/Owner
World-Class Empowerment Association LLC
03.2018 - 12.2024
Support Manager
Walmart Inc.
06.2015 - 11.2018
Bachelor of Science - Health Administration
Western Governors University
Diploma - Medical Assisting
Penn Foster Career School