Motivated professional with with a history of meeting and exceeding company needs with consistent and organized practices. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Alexia Shand
Brooklyn,NY
Summary
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Columbia University Medical CenterNew York, NY
Technician A
08.2026 - Current
Job overview
- Maintain accurate documentation and records in compliance with established clinical protocols and regulatory standards in a fast-paced deadline-driven environment requiring strong computer skills and attention to detail
- Coordinate and communicate effectively with laboratory personnel pathologists and house staff demonstrating strong interpersonal skills and collaborative approach to time-sensitive case management
- Operate Epic EMR system and standard office equipment for receiving logging and tracking laboratory cases — demonstrating proficiency with healthcare technology and clinical data management systems
- Demonstrate leadership in organizing and distributing laboratory materials and documentation to appropriate personnel in support of daily operations
- Utilize Epic EMR system as the primary
tracking and documentation tool for all
laboratory case management ensuring accurate
and timely data entry across daily operations
Community Access, IncBrooklyn, NY
Service Coordinator
11.2019 - 07.2026
Job overview
- Updated client records and maintained service records, ensuring accuracy and completeness for a minimum of 18 clients.
- Advocated for clients, conducted regular plan reviews, identified progress, and made necessary revisions to enhance service delivery.
- Researched, identified and resolved customer complaints in a timely manner.
- Advocated for clients, conducted regular plan reviews, identified progress, and made necessary revisions to enhance service delivery.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Pret A MangerNew York, NY
Team Member/Barista
12.2018 - 10.2019
Job overview
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Supervised, mentored, and trained new hires in preparation for new responsibilities and proper work procedures.
- Delegated assignments and led the front-of-house team in the absence of management, ensuring smooth operation of daily activities.
- Assisted customers with product selection and ordering process.
Education
Medgar Evers College of The City University of New YorkBrooklyn, NY
Bachelor of Science from Biology
08.2022 - Current
University Overview
John Jay College of Criminal JusticeNew York, NY
from Criminal Justice
University Overview
Skills
- Interpersonal Communication
- Problem-solving
- Adaptable
- Analytical Thinking
- MS Office Expertise
- Accurate Recordkeeping
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programs401k matchQuote
The only place where success comes before work is in the dictionary.
Timeline
Technician A
Columbia University Medical Center
08.2026 - Current
Medgar Evers College of The City University of New York
Bachelor of Science from Biology
08.2022 - Current
Service Coordinator
Community Access, Inc
11.2019 - 07.2026
Team Member/Barista
Pret A Manger
12.2018 - 10.2019
John Jay College of Criminal Justice
from Criminal Justice