Alexia Slack
Forney
Summary
Accomplished senior director at Chick-fil-A with 13+ years of experience in customer service. Currently serving as the office manager at Motion Rx Physical Therapy. Responsibilities include overseeing medical billing and coding, patient check-ins and scheduling, and managing correspondence with insurance companies for patient claims. Possessing a comprehensive understanding of insurance processes and medical billing, skilled in providing patient education with a keen eye for detail. Known for cultivating strong client relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Motion Rx Sports Medicine & Physical Therapy
12.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Filed and updated patient information and medical records.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Identified and resolved patient billing and payment issues.
- Evaluated patients' financial status and established appropriate payment plans.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Senior Director
Chick-fil-A
09.2013 - 12.2024
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Led development of business operation processes and policies.
- Met with department supervisors and provided staff support to attain organizational goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant Director
Chick-fil-A
09.2013 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
Bell Attendant
Ritz-Carlton Residences Tower 2
09.2019 - 12.2020
- Transferred luggage, bags and other items from vehicles and main lobby to and from resident rooms with wheeled cart.
- Explained important features of resident rooms to travelers.
- Provided residents with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Greeted arriving residents and assisted with luggage, sports equipment and pets.
- Responded immediately to any resident requests or concerns and promptly resolved issues.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to resident rooms.
- Carried out special requests from resident, delivering flowers and fruit baskets to rooms.
Education
Associate’s Degree - Business Administration
Trinity Valley Community College
Athens, TX05.2018
High School Diploma -
Homeschooled
05.2016
Skills
- Innovation management
- Policy development
- Team management
- Team building and motivation
- Data analytics
- Organizational development
- Collaborative leadership
- Team building
- Policy implementation
- Core values management
- Culture transformation
- Detail oriented
- Billing
- Claims review
- Payment posting
Accomplishments
Received Truette Cathy Award in 2015 at Chick-fil-A for my outstanding performance.
Certification
- CPR Certification
Timeline
Office Manager
Motion Rx Sports Medicine & Physical Therapy
12.2024 - Current
Bell Attendant
Ritz-Carlton Residences Tower 2
09.2019 - 12.2020
Senior Director
Chick-fil-A
09.2013 - 12.2024
Restaurant Director
Chick-fil-A
09.2013 - 09.2022
High School Diploma -
Homeschooled
Associate’s Degree - Business Administration
Trinity Valley Community College
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