Alexia Smith
Arverne
Summary
Dynamic professional with a proven track record in health education and customer service at New York Blood Drive. Skilled in volunteer coordination and conflict resolution, excels in enhancing community engagement and optimizing guest experiences. Proficient in Microsoft Excel, effectively manage multiple tasks while fostering teamwork and communication.
Overview
2
2
years of professional experience
Work History
Nursing Club Recruiter
New York Blood Drive - Nursing Club Recruiter York College, CUNY
New York
01.2025 - Current
- Recruits students and community members to participate in campus blood drives
- Explains donation procedures and eligibility requirements to potential donors
- Addressed participant concerns to alleviate pre-donation anxiety
- Assisted in organizing health outreach events to promote community wellness
Host
Chili's Grill & Bar
New York
12.2025 - 01.2026
- Coordinated guest seating and managed waitlists to enhance guest flow
- Communicated with diverse individuals in high-pressure situations to ensure positive experiences
- Answered phones and provided accurate service information to assist guests effectively
- Supported team workflow to maintain efficient operations
Head Host / Server
Pilot House Bar & Grill
New York
01.2024 - 01.2025
- Supervised front-of-house operations and coordinated seating to optimize guest flow during high-volume shifts
- Trained new staff on customer service procedures to ensure consistent workflow and enhance guest experiences
- Coordinated communication between servers and kitchen staff to streamline service and improve order accuracy
- Managed reservations, payments, and multitasked responsibilities in fast-paced environment
- Resolved customer concerns professionally and de-escalated conflicts
Reconciliation Fellow (Curriculum Feedback Fellow)
Trinity Church
New York
06.2024 - 07.2024
- Evaluated clarity, engagement, and age-appropriateness of lesson content to ensure effective learning
- Collaborated with program staff to improve instructional resources prior to public use
- Reviewed children's educational materials, providing structured feedback to enhance content quality
- Provided written and verbal recommendations that informed and supported youth education initiatives
Education
Bachelor of Science - Health Science (Pre-Nursing Track)
York College, City University of New York (CUNY)
New York, NY05.2028
Skills
- Health education
- Customer service
- Volunteer Coordination
- Public Interaction
- Communication
- Teamwork
- Leadership
- Conflict Resolution
- Organization
- Time Management
- Multitasking
- Microsoft Word
- PowerPoint
- Google Docs/Slides
- Canva
- Excel spreadsheets
Leadership Experience
York College Nursing Club, New York, NY, 01/25 - Present, Participates in campus service initiatives and healthcare-related events, Supports recruitment and outreach for student blood drive campaigns, Engages in professional development related to nursing careers and patient care
Timeline
Host
Chili's Grill & Bar
12.2025 - 01.2026
Nursing Club Recruiter
New York Blood Drive - Nursing Club Recruiter York College, CUNY
01.2025 - Current
Reconciliation Fellow (Curriculum Feedback Fellow)
Trinity Church
06.2024 - 07.2024
Head Host / Server
Pilot House Bar & Grill
01.2024 - 01.2025
Bachelor of Science - Health Science (Pre-Nursing Track)
York College, City University of New York (CUNY)