Alexia Stafford
Kissimmee,FL
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale operations and staying calm under pressure. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Barista
Walt Disney World Parks and Resorts
01.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
Cocktail Server
Walt Disney World Parks and Resorts
04.2024 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, and balanced cash receipts.
Server
Olive Garden Restaurant
01.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server and Barista
Baldi’s Copper Valley Cafe
05.2022 - 12.2022
- Prepared a variety of hot and cold beverages, and pastries with precision and care, resulting in high customer satisfaction.
- Listened to customers wants and needs to create the best products and provide great service.
- Learned the food and beverage menu in order to answer any questions about menu items,make recommendations, and inform customers about daily specials.
- Took food and beverage orders from guests, and accurately entered orders into POS system to send to kitchen staff.
- Ensured and maintained the cleanliness and organization of all supplies, equipment, work and guest areas to guarantee the comfort and safety of our guests.
- Utilized POS system to receive and process customer payment
Education
Master of Science - Human Resources Strategic Management
Bellevue University
Bellevue, NE01.2025
Master of Arts - Psychology
University of California, Merced
Merced, CA12.2022
Timeline
Cocktail Server
Walt Disney World Parks and Resorts
04.2024 - Current
Barista
Walt Disney World Parks and Resorts
01.2023 - Current
Server
Olive Garden Restaurant
01.2023 - 04.2024
Server and Barista
Baldi’s Copper Valley Cafe
05.2022 - 12.2022
Master of Science - Human Resources Strategic Management
Bellevue University
Master of Arts - Psychology
University of California, Merced