Alexia Standifer
Summary
Always at the top with precision and accuracy. Providing excellent service!
Overview
6
6
years of professional experience
Work History
Level 2 Security Guard
BEST Crowd Management
Arlington, TX
03.2024 - Current
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Maintained high levels of alertness throughout shifts.
Host and Server
Bombshells Restaurant And Bar
Arlington, TX
08.2024 - 10.2024
- Built positive relationships with other front-of-house and kitchen staff.
- Assigned patrons to suitable tables according to server rotation.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Served food and beverages to patrons and confirmed complete orders.
Seasonal Floor Salesman
Galleria Nordstrom
Dallas, TX
05.2022 - 08.2022
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Agent
SWC Group
Dallas, TX
05.2021 - 12.2021
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
Contingent Worker
Genpact LLC
Richardson, TX
09.2020 - 03.2021
- Worked for Goldman Sachs Bank Lending Department
- Managed customer account providing excellent customer service, and handled complaints
- Provided information about their account
- Took payments and scheduled future dated payments for accounts
- Good communication, problem solving, and computer skills
Collections & Retention Specialist
Telvista
Dallas, TX
01.2020 - 03.2020
- Persuade customers to retain their services with the client and upsell them on the service by changing subscription to discounted rate and extending service.
- Used good customer service skills, providing "white glove service", building rapport and displaying empathy throughout the call.
- Called to collect on unpaid subscription as well as upsell to extended subscription.
- Negotiated payment plans and provided information on subscription packages.
Collections Specialist
Caine & Weiner Inc.
Dallas, TX
01.2019 - 05.2019
- Arrange for debt payment or establish repayment schedules, based on customers' financial situations.
- Advise customers necessary actions and strategies for debt repayment.
- Persuade customer to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Education
Bachelor of Science - Biology
Alcorn State University
Lorman, MSAssociate of Arts - Dance
Collin County Community College District
Plano, TXSkills
- Communication skills
- Customer service skills
- Problem solving skills
- Sales skills
Certifications
Level 2 Security
TABC Certified
Food Handlers Certified
Timeline
Host and Server
Bombshells Restaurant And Bar
08.2024 - 10.2024
Level 2 Security Guard
BEST Crowd Management
03.2024 - Current
Seasonal Floor Salesman
Galleria Nordstrom
05.2022 - 08.2022
Customer Service Agent
SWC Group
05.2021 - 12.2021
Contingent Worker
Genpact LLC
09.2020 - 03.2021
Collections & Retention Specialist
Telvista
01.2020 - 03.2020
Collections Specialist
Caine & Weiner Inc.
01.2019 - 05.2019
Bachelor of Science - Biology
Alcorn State University
Associate of Arts - Dance
Collin County Community College District
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