Alyssa Forehand
USAFA Academy,CO
Summary
Proven professional with extensive experience at USAFA, adept in staff management and excellent customer service. Skilled in fostering team collaboration and driving significant improvements in guest satisfaction. Recognized for outstanding critical thinking and conflict alleviation abilities, ensuring operational excellence and positive customer interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Custodial Worker
USAFA
04.2023 - Current
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Collected trash and emptied receptacles and recycling containers.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attention to detail.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Moved furniture for cleaning and set up for special events.
Housekeeping and Laundry Attendant
USAFA
04.2017 - 01.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Worked with front desk to respond promptly to all guest requests.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Responded to requests from patrons for linens and toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Cashier
Gormans
07.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Nikola Tesla Educational Opportunity School
Colorado Springs, CO06.2016
Skills
- Staff supervision
- Staff training and development
- Staff Management
- Excellent Customer Service
- Time Management
- Daily Facility Operations
- Proper Machine Usage
- Critical Thinking
- Excellent Communication Skills
- Conflict Alleviation
- Hospitality Management
- Team collaboration
- Employee training
- Timely paperwork completion
- Decision-making
Accomplishments
- Received Certificate of Appreciation on December 19th, 2018 for support and dedication in decorating Rampart Lodge for the Christmas Holidays.
- Awarded Rampart Lodge Employee of the Quarter (2nd Quarter of 2019).
- Achieved Rampart "Peak" Performer on January 31st, 2020 for Outstanding commitment to the mission, to team, and guests.
- Awarded Certificate of Excellence for outstanding professionalism and exceptional work performance during a sever snow storm.
- Achieved Rampart "Peak" Performer on March 31st, 2021 for Outstanding commitment to the mission, to team, and guests.
Certification
- Certified Guestroom Attendant, American Hotel and Lodging - Awarded on November 8th, 2019.
Timeline
Custodial Worker
USAFA
04.2023 - Current
Housekeeping and Laundry Attendant
USAFA
04.2017 - 01.2023
Cashier
Gormans
07.2016 - 04.2017
- Certified Guestroom Attendant, American Hotel and Lodging - Awarded on November 8th, 2019.
High School Diploma -
Nikola Tesla Educational Opportunity School
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