Alexia Stephens

Training Supervisor

Chick-fil-A

03.2020 - Current

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Collaborated with company leaders and department managers to determine training needs.
Conducted orientation sessions and organized on-the-job training for new hires.
Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
Processed customer orders and accurately handled payment transactions.
Handled cash with high accuracy and took care to check bills for fraud.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Met customer service goals and exceeded customer expectations.
Resolved customer complaints and maintained clean and tidy area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Addressed potential cancellations and offered catered solutions to retain accounts.
Prepared ingredients for menu items.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
Completed orders within established timeframes, meeting customer expectations for prompt service.
Received and stored food supplies, raw materials and other ingredients.
Cleaned and sanitized work areas, utensils and equipment.
Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
Maximized sales potential by properly prepping, storing, and rotating food products.
Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.

Summary

Overview

Work History

Training Supervisor

Education

Certification - Dental Assisting

Associate of Arts - Health Sciences

Skills

Timeline

Training Supervisor

Certification - Dental Assisting

Associate of Arts - Health Sciences

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