Alexia Sterling
North Port,FL
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
1
1
year of professional experience
Work History
Hostess
Tiki bar & restaurant
Clewiston, FL
09.2023 - 05.2024
- Answered phone calls and welcomed guests with courtesy while promptly seating them and providing menus
- Ensured guest satisfaction by preparing seat arrangements and organizing reservations
- Maintained clean and well-stocked dining area
- Efficiently oversaw scheduling and coordination of a two-seating per night reservations system, serving 100 diners per seating.
- Proactively greeted and escorted customers to their table upon availability of seating.
- Managed incoming phone calls efficiently
- Executed multiple duties in the dining area, consistently delivering outstanding customer service
- Consistently provided outstanding customer service through personable and polite communication with guests.
- Successfully managed table plans and efficiently handled booking reservations.
Kennel Technician
Clewiston Animal Shelter
Clewiston, FL
04.2023 - 08.2023
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Conducted tours of the facility for prospective adopters.
- Exercised dogs regularly according to individual needs.
- Adhered to standards set forth by local laws regarding animal welfare.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
Retail Sales Associate
Goodwill
Clewiston, FL
01.2023 - 04.2023
- Greeted customers upon entering the store and provided assistance.
- Tracked inventory levels throughout the day and restocked items as needed.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
General Educational Diploma -
Clewiston Adult School
Clewiston, FL04.2024
Skills
- Customer service expertise
- Guest Relations
- Strong interpersonal skills
- Effective Multitasking
- Patience and Empathy
- Professionalism
- Flexible and Adaptable
- Problem-Solving
- Teamwork and Collaboration
- Reliable and Trustworthy
- Active Listening and Communication
- Relationship Building
- Strategy Development
- Building rapport
Timeline
Hostess
Tiki bar & restaurant
09.2023 - 05.2024
Kennel Technician
Clewiston Animal Shelter
04.2023 - 08.2023
Retail Sales Associate
Goodwill
01.2023 - 04.2023
General Educational Diploma -
Clewiston Adult School