Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Alexia Taylor

Atlanta,GA

Summary

Customer success professional with over 7 years of experience building lasting client relationships and driving customer satisfaction through proactive problem-solving. Known for blending empathy with execution, I thrive in collaborative environments, and I'm passionate about contributing to company growth and exceeding performance goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tour Manager

Lime Media
Rockwall, TX
08.2023 - Current
  • Provided real-time technical support: diagnosed and resolved technical issues related to LED panels and generators, ensuring minimal downtime and maintaining smooth, uninterrupted service during live events.
  • Managed the operational logistics of the tours, including route planning, ensuring timely deliveries, and coordinating campaign setups in multiple locations across specified markets.
  • Acted as the client-facing point of contact during mobile activations, aligning with marketing, creative, and ops teams to ensure the smooth execution of 15+ integrated B2B promotional campaigns.

Catastrophe Claim Specialist- Deployed

State Farm Insurance
Atlanta, Georgia
01.2020 - 12.2023
  • Managed 40+ policyholder accounts and resolved high-volume cases during catastrophe events, serving as a strategic liaison between policyholders, agents, and executive leadership to drive satisfaction and business continuity.
  • Cultivated long-term relationships with clients and agents by proactively resolving issues and delivering value beyond transactional support.
  • Adapted quickly in dynamic, fast-changing environments by aligning with company response strategies, and updating stakeholders in real time.

Customer Retention Specialist

State Farm Insurance
Dunwoody, Georgia
01.2019 - 12.2020
  • Collaborated cross-functionally with internal teams to resolve escalations, ensuring a seamless experience across sales, support, and operations.
  • Led proactive outreach campaigns to drive upsells and renewals, directly contributing to increased customer lifetime value, resulting in 100% policyholder retention.
  • Awarded customer advocacy and account ownership by identifying patterns in feedback and escalating improvement opportunities with executive leadership.

Skills and Development Coach

IL AAU Programs
, IL
01.2017 - 12.2019
  • Designed and implemented personalized success strategies that led to a 100% talent retention rate over two years.
  • Fostered strong, trust-based relationships with athletes, families, and sponsors by focusing on high-impact development outcomes.
  • Managed program budgets, timelines, and cross-functional communication, resulting in development initiatives that improved team performance and stakeholder engagement by 100%.

Education

Bachelor of Science - Business Management

Illinois State University
Normal, IL

Associate of Science - Kinesiology

Parkland College
Champaign, IL

Skills

  • Emotional intelligence (EQ)
  • Time management and task prioritization
  • Adaptability and growth mindset
  • Account management
  • Teamwork
  • Self motivation
  • Customer relationship management
  • Empathy and active listening
  • Problem solving and conflict resolution
  • Customer onboarding and training
  • Proficient in Salesforce and HubSpot
  • Strong understanding of SaaS products
  • Data analysis and reporting

Certification

  • Technology Sales, HubSpot Academy - Inbound Sales
  • Software as a Service (SaaS), B2B- Sales Strategies, B2B- Closing Sales

References

References available upon request.

Timeline

Tour Manager

Lime Media
08.2023 - Current

Catastrophe Claim Specialist- Deployed

State Farm Insurance
01.2020 - 12.2023

Customer Retention Specialist

State Farm Insurance
01.2019 - 12.2020

Skills and Development Coach

IL AAU Programs
01.2017 - 12.2019

Bachelor of Science - Business Management

Illinois State University

Associate of Science - Kinesiology

Parkland College

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