Alexia Terry
Plano,United States
Summary
Dedicated and seasoned Service Crew member with 4 years of progressive experience in fast-food and fine dining restaurants. Customer-service-focused people person gifted at meeting and exceeding guest expectations. Team player with outstanding leadership skills as demonstrated by periodic crew lead assignments.
Overview
6
6
years of professional experience
Work History
Server
Black Walnut Cafe
Allen, TX
05.2023 - Current
- Took orders, prepared foods and processed payments in full-service establishment.
- Restocked supplies, removed trash and cleaned areas.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Georges restaurant and bar
Waco, TX
08.2023 - 06.2024
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Shift Lead
Taco Bell
Grand Prairie, TX
06.2020 - 02.2022
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
Manager
Sonic
Haslet, TX
09.2019 - 06.2020
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Team Trainer
Burger King
Alvord, TX
07.2018 - 09.2019
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Explained goals and expectations required of trainees.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Plano Senior High School
Plano, TX06.2022
Skills
- Basic food preparation
- Money Transfer Systems
- Payment processing
- Food safety
- Training and coaching
- Delivers exceptional customer service
- Proven leader
- Excellent multi-tasker
- Neat, clean and professional appearance
Timeline
Server
Georges restaurant and bar
08.2023 - 06.2024
Server
Black Walnut Cafe
05.2023 - Current
Shift Lead
Taco Bell
06.2020 - 02.2022
Manager
Sonic
09.2019 - 06.2020
Team Trainer
Burger King
07.2018 - 09.2019
High School Diploma -
Plano Senior High School
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